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Citrix / CyberArk Technical Analyst

Location: UK - Hatfield | Job-ID: 59401 | Contract type: Standard | Business Unit: IT Project Management


Job Introduction

We enable CC users and their customers by providing great service, keeping our promises and taking responsibility. If you share our approach, why not join us as a Technical Analyst 2, part of a close-knit Secure Access Team for most of our most prestigious customers, the role offers challenges and rewards. Currently within a Citrix environment, Computacenter is making strides in new technologies specifically CyberArk which provides a fantastic opportunity, if you have a desire to be a part of something big while learning something new, this is the place to be. 


Main Responsibilities

We’ll give you broad experience, opportunities to pursue your interests and room to advance your career, join us as a Technical Analyst II in Hatfield and you’ll find plenty of variety, opportunities for personal development, career progression, and a constant stream of interesting new challenges. You’ll work on anything from desktop virtualisation technologies, supporting technologies such as Citrix Virtual Apps and Desktops, Citrix Provisioning Services, VSphere and more. This exciting role will be part of a constantly growing environment with Citrix and CyberArk being the key systems. You will liaise with solution designers and internal customers being given the opportunity to be a technical owner of several key accounts. You will be responsible for hands on technical work doing pro-active maintenance, resolving customer challenges and working closely with the design and provisioning teams. Providing rota based Out-Of-Hours Support for Major Incidents in a 3rd line capacity which may include occasional requirements to attend site in Hatfield


The Ideal Candidate

You will have hands on experience in supporting either Citrix or CyberArk systems. You’ll benefit from proven in-depth understanding of hands on technical work, information security, networking concepts and Operating Systems. You’ll already have success in providing operational technical support with PowerShell, scripting exposure, AV and security patching.

You have exposure with strong knowledge of Vmware ESXi 6.x administration, provision and maintenance of software for large scale desktop virtualisation technologies. You must demonstrate strong security focused delivery in sensitive environments. As a successful candidate we’ll give you the opportunity to learn something new and big in the market in the form of CyberArk so you can be well rounded in secure access management.


Highly beneficial

  • Provisioning Services vDisk management, including build, maintenance, patch management.
  • Citrix administration provision and maintenance of shared pooled and persistent desktop models.
  • AppSense Environment Manager, AppSense Application Manager
  • Logon Script, Group Policy maintenance using standard toolsets.
  • Ad-hoc and scheduled VMware task management
  • PowerShell script creation / maintenance for automating tasks
  • Managing and supporting Virtual Machines
  • VMware vShpere, Citrix provisioning
  • Command  of RDS  Microsoft Services
  • Command of Terminal services application publishing
  • Assimilating and learning new technology
  • Provide innovative technical solutions to complex problems
  • Provide detailed and effective communication to internal team and clients.
  • Understand SLAs in a production environment and proactively strive to meet the commitments
  • Work with event and incident management, Service Desk, and other technical teams when sensitive issues arise or a major problem is suspected.
  • Work directly with vendors to identify innovative solutions and actively apply those solutions to customer issues.
  • Follow through on issues with vendors for a timely resolution.


Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.


However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.


That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.


We are still looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.

Apply now »