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Assurance Manager (IT Managed Services)

 Location: UK - Hatfield, UK - London, UK - Reading, UK - Nottingham, UK - Manchester, UK - Edinburgh, UK - Milton Keynes, UK - Sheffield | Job-ID: 206463 | Contract type: Standard | Business Unit: Customer Success & Service Delivery

Managed Services - Assurance Manager

Location: Any Computacenter Office location considered (with an element of hybrid work available)

 

Life on the team

 

Placed within our Group Information Service Function is the Tooling Enablement Team.

Tooling Enablement consists of three functions Governance, Delivery and Solutions (Pre Sales). We provide customer solution designs and onward implementation of those solutions for our managed service contracts.

 

Tooling Enablement are now looking for an energetic person within our Governance area for an Assurance Manager.

The Assurance Manager Role is a key role in the function and provides solution assurance and management of the pre sales pipeline through to handover to delivery and on beyond if required for any solution changes.

 

This is a fast-paced role and requires someone who is good at prioritising there workload to meet the needs of the business. This role will give the successful person great learning opportunities within the tooling landscape in Computacenter.

 

We work in collaboration with the business to achieve strategic objectives by driving the adoption of best practice methodologies, whilst focusing on continual improvement to enhance our customer experience.

We get to know our customers, so we can respond to their needs If you are looking for a team that offers development and flexibility look no further and apply today.

 

What you’ll do

 

  • Responsible for the assurance of the proposed tooling solution with the Solution Manager ensuring TE has defined and scoped the most appropriate technical solution using well defined standard solutions.
  • Manage the prioritization of the TE presales and bid pipeline including management reporting and communication to key stakeholders.
  • Support in solution queries during the pre-sale’s lifecycle, in life and transition where required
  • Seek out improvements to governance, through improving the quality of processes and driving their implementation in line with the TE Governance and Assurance processes.
  • Assessor and signatory for Solution Assessment Tool including Delivery Acceptance with the Sales Team, and business stakeholders.
  • Support the TE Head of Governance and TE New Tooling Take on Manager with any new tooling solutions as and when required.
  • Contribute to the TE Team strategy sessions.
  • Seek improvement and suggest changes where necessary to improve the solution artefacts in line with TE procedures.
  • Support the team in understanding the customer requirements and identifying and managing technical requirements outside of the standard solution.
  • Ensure the Customer contractual requirements are fully documented (standard / non-standard), defined and understood for all TE Customer solutions and ensure they are also understood during handover to TE delivery.
  • Ensure all non-standard solutions follow the defined process.
  • Support the team with due diligence of the solution.
  • Build strong relationships within GIS, the sales team and other key Computacenter stakeholders.
  • Coach solution managers on GIS tooling and procedures to enable a knowledgeable team.
  • Keep up to date with the latest GIS technology and TE Governance procedures to ensure solutions are working to current standards / procedures.
  • Lead by example and help to drive a one team culture within tooling enablement.

 

What you’ll need

 

  • You will have a proven record of Pre-sales, and business analysis or consultative experience in IT managed services with demonstrable experience in clarifying requirements, understanding the commercials behind a solution, and validating the proposed solutions against standards.
  • Good working knowledge of ITIL Principles - Formal ITIL qualification at Foundation level
  • Understanding of IT service management tools such as Service Desk tools, Contact Centre technologies, BMC Remedy, ServiceNow, and others
  • Understanding of integration systems
  • Understanding of IT Infrastructure including connectivity solutions, ADSL, MPLS, Internet VPN
  • Experience in writing Statement of Work documents including commercial elements, comfortable in providing ROM’s.
  • Ability to identify risks, assumptions, issues, and dependencies (RAID) associated with respective solutions.
  • Excellent communication and interpersonal skills.
  • Demonstrates the ability to be both adaptable and able to follow process.
  • Proactive approach with the ability to independently find solutions to challenges.
  • Experience in managing and developing an excellent relationship with a wide range of stakeholders and supporting new and existing team members.
  • Comfortable working with and communicating to Senior Management, Head of position(s) including ability to understanding and support their strategic roadmap.
  • A technical background and the ability to learn and understand new solutions, technologies on the Market and as developed within Computacenter.
  • The ability to collaborate effectively with different teams and SMEs to ensure that the solution is deliverable and aligned to Computacenter’s standard.
  • Skilled user of Microsoft applications: Word, Excel, PowerPoint, Outlook, and other relevant tools.

 

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business. 
 

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