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Customer Operations Administrator - Apprenticeship

Location: UK - Hatfield | Job-ID: 35781 | Contract type: Fixed Term Contract | Business Unit: Office & Administration


Key Responsibilities

  • Undertaking apprenticeship programme training and updating portfolio of evidence on a regular basis
  • Efficient, prompt and accurate standard order entry and in accordance with Customer specific Service Level Agreements (SLAs) and requirements as documented in the Customer Knowledge Database
  • Processing of sales orders in line with process specification and requirements utilising a variety of system tools.
  • Checking purchase orders to ensure all details are correct
  • Liaising with Purchasing, Sales Order Management and Customer Management where required
  • Liaising with internal service providers to obtain information relating to sales order processing
  • Enable high customer satisfaction through effective (first time right) and efficient processing of orders
  • Processing returns in accordance with SLA
  • Resolving standard order and invoices queries (as received) promptly
  • Developing a good understanding of IT systems used.
  • Due Date Management – Responsible for updating due dates in CC SAP system and ongoing management
  • Delivery Discrepancies & AP invoice management – processing of delivery and invoice discrepancies to ensure timely resolution
  • Direct Delivery Booking In – Booking in of Direct Deliveries based on AP triggers
  • Undertaking relevant training courses


What We Need

  • Interest in IT administration and Customer Service roles
  • Customer focussed
  • Reliability, conscientiousness, sense of responsibility and initiative
  • Enjoys working in teams
  • Strong communication skills
  • Good command of spoken and written English
  • Excellent Interpersonal, literacy and numeracy skills 



Whether you’re are a school/college leaver or a first or second jobber, we are looking for individuals who wants to begin and build a career within Administration by joining our Apprenticeship programme. Some work experience in this area is beneficial but not essential. Our minimum entry requirements are five GCSEs at grade C/4 or above including Maths, English.

You need to be confident using computer software, including Microsoft Office and email and also need to be a team player with good communication skills both in person and in writing. Crucially we expect you to be well organised and keen to learn and develop. In terms of knowledge and experience fundamentally we are just looking for individuals with a flexible mindset and a ‘right first time’ mentality in everything they do.


What's in it for you?

This apprenticeship will give you the qualification of an Advanced Level 3 in Business & Administration, you will achieve this by splitting your time completing your online course alongside work experience at Computacenter. This apprenticeship lasts for 18 months on a fixed term contract with an apprentice wage paid. There is no guarantee of a permanent job at the end of the contract, however successful completion of the apprenticeship programme will mean it is highly likely that you will be offered a full-time position at Computacenter.


Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.


However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.


That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.


We are still looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.

Apply now »