3rd Line Engineer - Mobile Device Management (MDM)

 Location: UK - Hatfield | Job-ID: 214399 | Contract type: Standard | Business Unit: Information Technology

Life on the team

3rd Line Engineer - Mobile Device Management

Location: Hatfield - Full time on Computacenter site
Hours: 37.5 per week
Role Type: Permanent

Additional comments: Ideally be Security Cleared, if not the ability to undertake vetting

The Endpoint Build and Configuration Service provides comprehensive, end-to-end management for laptops, desktops, mobile devices, and servers across both cloud and on-premises environments.

It includes device enrolment, policy enforcement, and 3rd line technical support for complex issues. Leveraging tools such as MECM, Azure, Intune, Workspace ONE, and DevOps, the service standardises operating system builds, ensures hardware compatibility, and manages configuration settings across client and server platforms. Regular compliance assessments align environments with Computacenter’s technical and security standards for Windows 10+ and Windows Server, identifying and addressing any deviations.

Delivered through a structured, project-based model, the service ensures a secure, scalable, and consistent device estate tailored to meet customer requirements.

What you'll do

In this role as a 3rd Line Mobile Device Management Engineer, you will be responsible for managing and delivering the mobile operating system deployments, configurations and support for a specific managed service customer. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX etc…)

You will oversee the end-to-end execution of the enrolment, configuration, and in-life support of mobile devices. This includes iOS\Android OS releases, policy management, configuration management, and post-deployment support where required when 2nd level analysts are unable to resolve.

Working closely with the Build Project Coordinator, you will liaise with internal technical teams, customer stakeholders, 3rd party vendors, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLA’s, deep technical knowledge of mobile automation tools, and a commitment to delivering secure, standardised, and high-quality end-to-end mobile services.

What you'll need

The ideal candidate will have a strong background in endpoint management, cloud technologies. The following skillsets would be deemed essential to the role

• Proven experience in a 3rd line support or senior mobile endpoint engineering role.
• Modern Device Management using Workspace ONE to manage a large mobile customer estate
• Strong hands-on knowledge of
  • Workspace ONE Unified Endpoint Manager
  • Apple Business Manager
  • JAMF
  • ZTNA (Zero Trust Network Access)
  • Entra ID
  • M365
  • Android Enterprise Manager
  • Samsun KNOX
  • Certificate creation and management
• Creation and management of user\device policies.
  Using smart groups to control devices in a customer estate
• iOS and Android mobile operating systems experience (installation and configuration)
• Mobile Device Management through Organisation Groups
• Device onboarding\offboarding

Why should you join the Endpoint Build and Configuration Team at Computacenter  

Joining the Endpoint Build and Configuration Team at Computacenter means becoming part of a collaborative, open, and friendly global team dedicated to delivering exceptional service and customer satisfaction. You will work alongside a wide range of technical service teams, enabling you to achieve your goals while naturally expanding your professional network. To support your success, we offer comprehensive build training and ongoing mentorship from a well-established and experienced team. This role provides continuous development opportunities through involvement in regular business-as-usual (BAU) build releases that maintain customer security compliance, as well as diverse non-standard project work throughout the year. These experiences will help you grow your technical expertise and gain exposure to emerging tools and technologies in the endpoint and server management space.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.