3rd Line Build Management Engineer

Location: GBR - CC Hatfield Adm, GBR - CC Nottingham | Job-ID: 220020 | Contract type: Standard | Business Unit: IT Consulting

Life on the team

You’ll join our Build Management service, which simplifies and manages the client operating-system infrastructure for a secure managed-service customer. The team delivers regular build updates, introduces and maintains support for new hardware, and manages client settings and user profiles.

You’ll work in a mature, predominantly on-premises environment, using established processes and tools to maintain secure, reliable and consistent Windows builds. The service also assesses the customer’s endpoint estate against Computacenter technical standards and recognised security configuration guidance, highlighting exceptions and supporting remediation.

This is a hands-on third-line engineering role. You’ll develop and test operating-system configurations, certify new hardware, assess vendor images and resolve complex build and deployment issues. You’ll also work closely with service management, customer representatives, technical teams and the Evergreen team to support ongoing change and improvement.

The role is based in either Hatfield or Nottingham and is onsite-based. 

What you’ll do

• Develop, configure and test customer Windows operating-system builds.
• Create, maintain and troubleshoot operating-system images and task sequences using Microsoft Deployment Toolkit, SCCM or Microsoft Endpoint Configuration Manager.
• Certify new laptop and desktop hardware, including end-to-end testing in controlled, secure build environments.
• Introduce and assess new vendor images, drivers, firmware and hardware models.
• Maintain support for Windows 10, Windows 11, Windows IoT and Windows Enterprise LTSC where required by the customer environment.
• Support Windows Server build and configuration activity across Windows Server 2019, 2022 and 2025.
• Assess build configurations against agreed security standards, including CIS Level 1 controls, and report exceptions or deviations.
• Investigate and resolve complex build failures, deployment issues and configuration problems as a third-line escalation point.
• Package, deploy and troubleshoot business applications, including Microsoft 365 applications, where required.
• Scope, estimate and implement non-standard technical project work through the agreed service process.
• Support Evergreen activity, including ongoing Windows updates, hardware changes and deployment roll-outs.
• Plan and report service and project activity, escalating risks and issues appropriately.
• Work with service management, customer representatives, technical service lines and third-party suppliers to deliver agreed outcomes.
• Maintain technical documentation, build procedures, configuration records and knowledge articles.
• Identify opportunities to improve, automate and mature the build service.

What you’ll need

• SC clearance or be eligible and willing to obtain.
• Proven experience in a third-line build, deployment or endpoint-engineering role.
• At least three years’ practical experience installing and configuring Microsoft Windows operating systems.
• Strong hands-on knowledge of Windows 10 and Windows 11 build engineering.
• Experience with Windows IoT or Windows Enterprise LTSC environments.
• Experience using Microsoft Deployment Toolkit, SCCM or Microsoft Endpoint Configuration Manager to create, maintain and deploy operating-system builds.
• Practical experience developing and troubleshooting task sequences.
• Strong hardware-integration skills, including driver, firmware and compatibility testing across enterprise laptop and desktop models.
• Experience assessing or remediating Windows security configurations, ideally against CIS Level 1 guidance.
• Experience investigating and resolving complex build and deployment failures.
• A structured approach to workload planning, incident management, technical documentation and stakeholder communication.
• The ability to work independently, collaborate with colleagues and take a pragmatic approach to technical challenges.
• A proactive interest in service improvement, automation and technical knowledge sharing.

Desirable skills and experience

• Experience installing or configuring Windows Server 2019, 2022 or 2025.
• Knowledge of Microsoft Intune, Windows Autopilot or Windows 365.
• Azure training, practical experience or a relevant Microsoft certification.
• Experience with Hyper-V or other virtualisation technologies.
• PowerShell scripting and automation experience.
• Knowledge of VBScript, SQL queries or Windows Management Instrumentation.
• Experience with Windows registry hives, MSI technologies and enterprise application packaging.
• Knowledge of Azure DevOps or related cloud and deployment technologies.
• Experience with modern device management alongside traditional on-premises build services.
• Experience supporting restricted, defence, government or other regulated environments.
• Experience working with segregated or air-gapped networks.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

We’re a place where you can belong

With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments.  Please let us know when you apply.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!