3rd Line Analyst

 Location: UK - Nottingham | Job-ID: 209827 | Contract type: Standard | Business Unit: Customer Success & Service Delivery

Life on the team

A new and exciting opportunity has arisen in Europe’s leading independent provider of IT infrastructure services.

We’re looking for a Security Cleared Third Line Analyst to join our friendly team, supporting diverse and geographically spread Wintel customer environments. This role will be primarily focused on delivering business-as-usual and project services within a shared service delivery model. The successful candidate must be willing to undertake DV clearance.

The role will be based onsite at our Client in Derby.

What you'll do

The ideal candidate will have experience working in Managed Services, providing specialised support across Windows Server platforms. They should possess excellent troubleshooting skills and demonstrate the ability to make key technical decisions independently. Excellent communication skills, both face to face and on the telephone, whilst having the ability to assess and prioritise tasks independently is essential. A willingness to learn new technologies and drive continuous improvement.

You will work closely with a supportive team to achieve common goals. 

The key responsibilities of the role include: 

• Designing, developing, and deploying technologies on Windows Platforms 
• Offering solutions and workarounds to incidents/problems 
• Working to SLA’s and deadlines 
• Reviewing services and application delivery 
• Prioritising and managing several tasks simultaneously 
• Establishing a good working relationship with wider teams and customers alike 
• Keeping up to date with advancements in technology 
• Working with a variety of customers to gain a detailed understanding of their requirements 
• Providing Remote On-Call Out of Hours Support 

 
What you'll need

The candidate should have experience in the following:

• Active Directory experience: Group Policy Objects (GPO), Forests, Domains, Domain Controller Roles, DNS, Permission Models, Delegation, Trust relationships, LDAP and Kerberos 
• DHCP
• Microsoft Windows Server (2012, 2016 & 2019) – including server core 
• Windows 10
• Core Windows infrastructure components (DHCP, Windows failover clustering, etc.) 
• Designing, developing, and deploying technologies on Windows Platforms 
• Azure AD technologies including Azure AD Connect, ADFS, Azure SSO and PIM 
• Understanding the interdependency between Active Directory and DNS 
• PKI and Certificate Management
• Microsoft Identity Management (FIM/MIM) 
• Quest Tools (Active Roles, Change Auditor, Recovery Manager, InTrust, Password Manager) 
• Anti-virus technologies (McAfee ePO, ENS, VSE, HIPS and DLP) 
• Scripting (PowerShell, VB, etc.)

Desirable:

• Windows Server 2016 & 2019 
• Exposure to Citrix technologies 
• Exposure to Virtualisation technologies 
• Exposure to Messaging technologies.
   

Additional information

Country: UK
Location:  Derby
Hours: 37.5 (7.5 per day between 7am and 7pm)

Role Type: Permanent

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.