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Operational Excellence Specialist

Location: UK - Gatwick, UK - London, UK - Manchester, UK - Hatfield, UK - Milton Keynes (old), UK - Liverpool, UK - Hatfield | Job-ID: 189841 | Contract type: Standard | Business Unit: Others

 

The role:
The Operational Excellence Specialist will work across Group Service Desk to drive changes to reduce our cost to serve and increase User Experience and efficiency. Responsible for managing a portfolio of customers. Support the development of the Practices and Capabilities, working with the wider management team to effectively and efficiently introduce innovation and change to our people and operational management processes and tools. Driving change applying the operational excellence framework key elements In-life commitments, Automation, Quality, Service Model Optimisations and best practice.

 

Responsibilities:

Delivering against in-life commitments

  • Driving and tracking the delivery of in life contractual commitments
  • Identifying optimisation opportunities & creation of optimisation roadmaps in conjunction with
  • Operations and Deliver Leadership
  • Providing support for the adoption of technologies and channel shift activities
  • Benefit realisation tracking and delivery
  • Associated reporting and governance updates
 
Quality & Knowledge Management
Governance of operational adherence to Quality Framework
Governance of operational adherence to Knowledge Management processes, 
Support production and analysis of knowledge reporting, 
Identify optimisation opportunities highlighted
Benefit realisation tracking and delivery
Associated reporting and governance updates

 
Matrix Task Management for Process Analyst/Operations Analyst
Validation of continual service optimisations identified and presented
Governance and tracking of Process Analyst/Ops Analyst adherence to milestones agreed
Point of escalation for Process Analyst/Ops Analyst

 
Identifying, driving & delivering automation opportunities 
Identifying opportunity and creating pipeline of opportunities
Quantification and validation of opportunities
Presentation of opportunity to Operations/Delivery leadership
Driving and tracking Approvals to proceed in conjunction with Delivery Leadership
Oversight of the E2E automation process
Benefit realisation tracking and delivery (ROI)
Associated reporting and governance updates

 

Service Model Review

§Governance of Operational adherence to agreed/defined Service Model
§Identification and escalation of non standard roles within Operational Delivery
§Benefit realisation tracking and delivery
§Associated reporting and governance updates
 

Ad Hoc Business Request

Provide support for Ad hoc business requests; such as but not limited too project support, pre sales support and business case justification

 

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

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