Team Leader - Onsite Services Group

 Location: UK - Cust Site - Derby | Job-ID: 217524 | Contract type: Standard | Business Unit: Information Technology

Team Leader – Onsite Services Group
Location: Site Based Role. Base Location is Derby.
Clearance Requirement is: SC
Reference number: 32

Life on the team
Are you a people focused leader with a passion for operational excellence? Do you thrive in fast paced environments where no two days are the same? If so, we’d love to hear from you.
We’re looking for a driven and organised Team Leader to join our Onsite Services Group. In this role, you’ll lead a team of technicians and support staff to deliver high quality, compliant IT services to our customers. Whether you’re guiding your team, problem solving on the ground, or engaging with stakeholders, you’ll play a key part in keeping services running smoothly.

What you’ll do
People Leadership (50–80%)
•    Lead and develop a team of up to 15 on-site technicians/support staff or up to 30 flexible resource technicians.
•    Hold regular team briefings and quarterly 1:1s, fostering a positive and motivated team culture.
•    Manage day to day people matters: performance, behaviour, absence, holiday, and resource planning.
•    Support personal development and ensure your team has the right skills and tools to deliver excellent service.
•    Oversee recruitment, onboarding, and off boarding—across both internal employees and partner provided resources.
•    Ensure full compliance with internal processes such as expenses, overtime, training and health & safety.

Operational Delivery (20–50%)
•    Plan and prioritise workloads to meet business needs and Service Level Agreements (SLAs).
•    Collaborate with Delivery Leadership, swap and logistics teams, and customer stakeholders.
•    Use reporting and data insights to support continuous improvement.
•    Manage on site stock locations, including asset security and process adherence.
•    Handle escalations, complaints, and risk identification within your remit.
•    Support process improvements, new service introductions, and operational changes.
•    Maintain strong relationships across internal teams and customer environments.
•    Understand customer contracts and recognise how changes may impact service delivery.
•    Support new business take-ons and contribute to resource optimisation.

This is a dynamic role where priorities may shift daily. You’ll need to balance leadership responsibilities with operational delivery while ensuring high standards and a positive team culture.

What you’ll need
Essential
•    Proven leadership and people management experience aligned with company values.
•    Strong organisational skills with the ability to manage multiple priorities.
•    Solid understanding of Enterprise IT and related technologies.
•    Excellent communication and relationship building skills.
•    Proficiency with MS Office and reporting tools.
•    Experience using ticketing systems.

Desirable
•    Knowledge of internal Computacenter processes and tools.
•    Familiarity with customer operational processes.
•    ITIL knowledge or accreditation.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Our business may be about technology, but first of all it’s about people

With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!