Senior Customer Engineer

Location: UK - Cust Site - Derby | Job-ID: 218530 | Contract type: Standard | Business Unit: Technicians

Senior Customer Engineer (Onsite)

Location: Derby
Role Type: Full-time, Onsite

Life on the team
We are seeking an experienced and customer-focused Senior Customer Engineer to provide onsite IT support at the Rolls-Royce Raynesway campus. Supporting a large and dynamic user base, you will play a key role in delivering high-quality IT services across incidents, service requests, and Tech Bar support, while contributing to overall service excellence and customer satisfaction.
This is a hands-on role requiring strong technical capability, excellent communication skills, and the ability to work collaboratively within a team environment.

Must either have, or the ability to undertake Security Clearance to be considered. The role also requires working 5 days per week onsite, so please bear this in mind when applying.

What you’ll do
Service Delivery
•    Provide onsite support for incident resolution and service requests in line with agreed SLAs.
•    Deliver Tech Bar support, offering face-to-face assistance, guidance, and troubleshooting for end users.
•    Ensure timely and effective resolution of IT issues, escalating where required.

Asset & Lifecycle Management
•    Carry out device deployments, decommissions, and collections in accordance with process.
•    Support moves, adds, and changes (MAC) across the campus.
•    Maintain accurate asset tracking and documentation.

Customer Experience
•    Deliver a high level of customer service, acting as a key point of contact for onsite IT support.
•    Communicate clearly with users, providing updates and managing expectations.
•    Build strong relationships with stakeholders across the business.

Operational Support
•    Collaborate with wider support teams, service management, and third parties to resolve issues.
•    Contribute to continuous improvement initiatives and knowledge sharing.
•    Ensure compliance with ITIL processes and security standards.

What you’ll need  
Skills & Experience
Essential
•    Proven experience in an onsite IT support or field engineering role.
•    Strong troubleshooting skills across desktop, laptop, and peripheral technologies.
•    Experience handling incidents, requests, and walk-up (Tech Bar) support.
•    Excellent communication and interpersonal skills with a customer-first mindset.
•    Ability to work effectively in a team environment.
•    Good organisational and time management skills, with the ability to prioritise workload.
•    Familiarity with ITSM tools (e.g. ServiceNow) and ITIL-aligned processes.

Desirable
•    Experience working within a large enterprise or campus environment.
•    Knowledge of device lifecycle management and asset control processes.
•    Experience supporting VIP or executive users.
•    Relevant technical certifications (e.g. Microsoft, ITIL Foundation).

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter