Team Operations Manager

About the role

The Technology Sourcing and Innovation “TSI” Team Manager will have managerial responsibilities for a large team and will be responsible for all aspects of people management within a functional area. The role will also be accountable for operational delivery and performance. 

What you'll be doing

• Provide advisory roles within specialist areas to peer group, customers, and direct reports.   
• Manages, develops, and coaches' team of staff and implements performance management solutions where required. 
• Provides full line management responsibilities for direct reports. 
• Assess situations, issues and opportunities and escalate when appropriate. 
• A point of escalation on complex or serious issues or complaints and providing appropriate support to other team members. 
• Maintain confidentiality in all business-related matters. 
• Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business. 
• Establishes productive relationships and networks at an operational level to build and maintain customer relationships. 
• Responsible for the adoption of CC best practice and service offerings to ensure consistency of service.   
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization. 
• Embrace and support Computacenter's mission and core values. 

What you have

• Legally eligible to work in the United States. 
• Bachelor's degree in business, Human Resources or related field, or equivalent experience 
• At least 5 years of experience in a people management role. 
• Experience working in a challenging commercial environment. 
• Good working knowledge of relevant functional systems. 
• Experience developing best practice policies and procedures for functional area. 
• Excellent attention to detail. 
• Strategic thinking and tactical execution skills. 
• Excellent written and verbal communication skills. 
• Comfortable communicating with colleagues in different countries where English is not the first spoken language. 
• Good self-organization and time management skills. 
• Ability to prioritize and handle multiple requests simultaneously. 
• Can build trust, be assertive when required, and show initiative and enthusiasm. 
• Resilience, and able to deal with stressful situations. 
• Business and financial acumen with strong analytical skills. 
• Commercially astute. 
• Ability to act both independently and as part of a team. 
• Initiative to develop and expand knowledge. 
• Computacenter experience in internal processes, systems, tools, and platforms.  
• Team-oriented working and thinking.  
• Willingness to travel. 

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us