Practice Director

About the role
The Practice Director manages the fulfillment of billable engagements and maintaining project profitability for the practice within a region. The Practice Director will also provide pre and post-sales support to our Sales Team and strategize new ways to expand the business. This position is an office-based position; Practice Directors either work remotely from a home office or are assigned space at their local office.    

What you'll be doing

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Customer Relationship Management:
  • Serve as the primary services contact for major customers, ensuring alignment with business 
• Strategic Planning and Growth:
  • Develop strategies to support Sales in identifying new opportunities, driving account growth, and expanding service offerings through upselling and cross-selling 
• Leadership and Team Management:
  • Oversee a team of program managers, fostering a culture of excellence and ensuring the achievement of business goals 
• Performance Monitoring:
  • Utilize data-driven insights to track account performance and recommend improvements 
• Executive Engagement:
  • Engage with senior executives to present strategic initiatives and ensure alignment at all levels 
• Provide management and leadership to the assigned team:
  • Function as a team player as well as a team leader. 
  • Manage all resources and resolve any issues in their regional practice.  
  • Work with Account Executives to team with engineers on engagements.   
  • Project a positive attitude to fellow team members. 
  • Complete all paperwork in the prescribed manner and within the prescribed time frame. 
• Sales:
  • Support sales team on proposal and solutions to customers. 
  • Meet customers to understand user requirements and come out with proposals.
  • Prepare and/or review solutions proposals. 
  • Work with vendors to generate leads.
• Manage all technical, project management and scheduling aspects of a project:
  • Ensure all projects are properly scheduled and managed.  
  • Participate in project Scope creation as needed and accurately assesses the time and resources required to fulfill services within this Practice. 
  • Maintain technical relationships with key vendor partners at a region level.
• Provide Pre-sales Delivery Support
  • Utilize a logical problem-solving approach and clearly communicate the situation and proposed solution to the customer and to project and/or practice management.  
  • Create or assist team members to create Statements of Work (SOWs). 
  • Inspire trust in our internal and external customers by always conducting oneself in a professional manner. 
• Maintain technical expertise in practice area
  • Develop and maintain skill set and product knowledge to maximize your value and to deliver quality services to our customers.  This includes attaining designated certification requirements and attending product-specific training, reviewing technical literature, and obtaining hands-on experience. 
  • Continue to develop personal training plan in accordance with your desires and the technical needs of Computacenter.  
• Team with other Professional Services Leaders
  • Coordinate with Regional Directors of Engineering and National Practice Director on scheduling of local resources to facilitate quick response to engineering needs in other regions.
• Embrace and support Computacenter’s mission and core values.

What you have

• Bachelor’s degree required.
• Minimum of 5-7 years of experience in Pre-Sales and Field Engineering for designated practice area.
• Possess and be able to expand extensive knowledge about vendor partnerships and Computacenter and be able to communicate these to the customers.
• Legally eligible to work in the United States
• Expertise in the latest technologies for designated practice area; able to communicate the different technologies in layman’s terms.
• Must provide strong leadership including vision and promoting/leading change. 
• Must have the ability to gauge pipeline of Sales activity vs. Technology resource needs; interacting with the Sales team to fulfill opportunity requirements.
• Strong interpersonal and communication skills with the ability to present in a group setting 
• Professional self-starter, able to work collaboratively with others.
• Project a professional image and strong business acumen during customer interactions. 
• Good knowledge of the industry channel dynamics. 
• Possess a sense of urgency, strong organizational and follow up skills. 
• Prefer a strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office, OSX, Salesforce).
   

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us