Practice Director, Project Management / PMO

About the role
The Practice Director manages the fulfillment of billable engagements and maintaining project profitability for the practice within a region. The Practice Director will also provide pre and post-sales support to our Sales Team and strategize new ways to expand the business. This position is an office-based position; Practice Directors either work remotely from a home office or are assigned space at their local office.    
Note:  Computacenter’s Practice Directors associated with the Newark, CA facility may utilize available office space only and are not permitted access to the Integration Center (IC) or Warehouse, which are only accessible via designated passkeys.

What you'll be doing

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Customer Relationship Management:
  • Serve as the primary services contact for major customers, ensuring alignment with business 
• Strategic Planning and Growth:
  • Develop strategies to support Sales in identifying new opportunities, driving account growth, and expanding service offerings through upselling and cross-selling 
• Leadership and Team Management:
  • Oversee a team of program managers, fostering a culture of excellence and ensuring the achievement of business goals 
• Performance Monitoring:
  • Utilize data-driven insights to track account performance and recommend improvements 
• Executive Engagement:
  • Engage with senior executives to present strategic initiatives and ensure alignment at all levels 
• Provide management and leadership to the assigned team:
  • Function as a team player as well as a team leader. 
  • Manage all resources and resolve any issues in their regional practice.  
  • Work with Account Executives to team with engineers on engagements.   
  • Project a positive attitude to fellow team members. 
  • Complete all paperwork in the prescribed manner and within the prescribed time frame. 
• Sales:
  • Support sales team on proposal and solutions to customers. 
  • Meet customers to understand user requirements and come out with proposals.
  • Prepare and/or review solutions proposals. 
  • Work with vendors to generate leads.
• Manage all technical, project management and scheduling aspects of a project:
  • Ensure all projects are properly scheduled and managed.  
  • Participate in project Scope creation as needed and accurately assesses the time and resources required to fulfill services within this Practice. 
  • Maintain technical relationships with key vendor partners at a region level.
• Provide Pre-sales Delivery Support
  • Utilize a logical problem-solving approach and clearly communicate the situation and proposed solution to the customer and to project and/or practice management.  
  • Create or assist team members to create Statements of Work (SOWs). 
  • Inspire trust in our internal and external customers by always conducting oneself in a professional manner. 
• Maintain technical expertise in practice area
  • Develop and maintain skill set and product knowledge to maximize your value and to deliver quality services to our customers.  This includes attaining designated certification requirements and attending product-specific training, reviewing technical literature, and obtaining hands-on experience. 
  • Continue to develop personal training plan in accordance with your desires and the technical needs of Computacenter.  
• Team with other Professional Services Leaders
  • Coordinate with Regional Directors of Engineering and National Practice Director on scheduling of local resources to facilitate quick response to engineering needs in other regions.
• Embrace and support Computacenter’s mission and core values.

What you have

• Bachelor’s degree required.
• Minimum of 5-7 years of experience in Pre-Sales and Field Engineering for designated practice area.
• Possess and be able to expand extensive knowledge about vendor partnerships and Computacenter and be able to communicate these to the customers.
• Legally eligible to work in the United States
• Expertise in the latest technologies for designated practice area; able to communicate the different technologies in layman’s terms.
• Must provide strong leadership including vision and promoting/leading change. 
• Must have the ability to gauge pipeline of Sales activity vs. Technology resource needs; interacting with the Sales team to fulfill opportunity requirements.
• Strong interpersonal and communication skills with the ability to present in a group setting 
• Professional self-starter, able to work collaboratively with others.
• Project a professional image and strong business acumen during customer interactions. 
• Good knowledge of the industry channel dynamics. 
• Possess a sense of urgency, strong organizational and follow up skills. 
• Prefer a strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office, OSX, Salesforce).
   

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us