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Cisco Renewal Specialist


Plano, TX, US


Position Overview

The Cisco Renewal Specialist is the subject matter expert regarding the full lifecycle of high-volume vendor support for quoting and ordering of on time renewals.  The Renewal Contract Specialist will focus on creating timely quotes and on time orders for their assigned partner.  They will be the Subject Matter Expert on quoting and order through the partner and internal toolsets.  This requires communication and cooperation with Sales staff and other internal staff to ensure the best possible experience for our customers. 



  • Run regular reporting (according to standard set) on assigned partner to ensure timely renewal preparation.
  • Work closely with manufacturer to obtain complete list of contracts for customers coming up for renewal and merge accordingly.
  • Review and adjust details given by vendor accordingly to provide accurate quote for the customer.
  • Review and maintain opportunities in Salesforce for partner renewals.
  • Partners with the business leaders to determine correct pricing for the customer.
  • Create a quote or quote template for the customer quotes with accurate quoting/ordering details.
  • Send the quote or quote template to the business leader for presentation to the customer noting any anomalies or questions to the customer that may have been highlighted during the review.
  • If revisions are requested by the business leader from the customer, then Partner Renewal Specialist will be responsible for making changes in the required SLA.
  • Receive purchase order from Sales team or Named Account Renewal Manager.
  • Place the Sales Order under the proper customer entity.
  • Ensure that customer billing takes place in a timely manner.
  • Update the Vendor portals and details with necessary information per the customer request.
  • Other duties as assigned.
  • Embrace and support Computacenter’s mission and core values


Education & Experience Required

  • Legally eligible to work in the United States.


Skills & Competencies

  • Good knowledge and experience of Salesforce, SAP, MS Office and MS Teams.
  • Excellent attention to detail.
  • Good knowledge of the IT industry and an understanding of IT technologies and products.
  • Comfortable communicating with colleagues in different countries where English is not the first spoken language.
  • Excellent self-organization and time management skills.
  • Ability to prioritize and handle multiple requests simultaneously.
  • Can build trust, be assertive when required and shows initiative and enthusiasm.
  • Resilience, and able to deal with stressful situations.
  • Demonstrate an understanding of product supply chains.
  • Team-oriented working and thinking.


Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business. Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 15,000 people worldwide. In US we support some of the country’s best-known businesses with regional headquarters in both San Francisco & New York City and an Integration Center in Silicon Valley.
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind. 


You must be authorized to work in the United States.


Computacenter United States Inc. is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.


No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.

Nearest Major Market: Plano
Nearest Secondary Market: Dallas

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