Team Manager, IT Field Services

About the role

• The IT Field Engineering Team Manager will be responsible for assigning, allocating and tracking staffing demands for current and future projects. This includes both internal and outsourcing jobs. The Resource Manager will also assist in evaluating staff, developing staff through departmental rotation or project variety, and training and recruitment requirements.

What you'll be doing

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Understand the role and skill set needed for project workload.
• Review forecast future staffing capacity demands and gaps (based on departmental manager’s workload planning).
• Ensure systems are in place to capture the direct and indirect cost of resource usage.
• Review master schedules for optimal resource usage (and track progress accordingly).
• Identify and assign appropriate staff to meet project needs.
• Assist with securing additional or temporary resources when needed (includes sub-contractors).
• Account for current and future resource assignments.
• Track trends in resource usage (and regularly report status and make recommendations).
• Elevate deployment bottleneck issues to respective managers.
• Redeploy staff as and when necessary reflecting changing project demands.
• Recruitment and onboarding of new vendors (domestic and international).
• Partner with Vendor Management to process corresponding vendor documentation.
• Review project requirements (scopes of work, staffing plans, budgets, etc.) with project team.
• Embrace and support Computacenter’s mission and core values.

What you have

• Bachelor’s Degree
• Must have 7+ years of Technology industry experience. 
• 5-10 years of experience managing teams in the delivery of engineering services within the IT, datacenter or networking industry or similar experience.
• Must possess a proven track record of fiscal responsibility with managing resources and budget, a high level of professionalism as well as excellent communication and presentation skills.
• Possess and be able to expand extensive knowledge about vendor partnerships and Computacenter Fusionstorm Inc solutions and be able to communicate these to other departments.
• Legally eligible to work in the United States.
• Must provide strong leadership including vision and promoting/leading change. 
• Strong interpersonal and communication skills (both verbal and written).
• Professional self-starter as well as working collaboratively with others.
• Ability to collaborate with internal departments effortlessly. 
• Ability to work with a cross-functional team that includes all levels of the organization.
• Project a professional image and strong business acumen during customer interactions.
• Familiarity with the technical concepts, terms and practices used in the assessment and implementation of Practice products and services. 
• Excellent computer skills including MS Office. 
• Familiarity with Microsoft Project and other Project Management tools preferred.
• Ability to assess, create staffing plans and associated budgets within plan.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us