Vendor Partner Specialist

Location: Cape Town | Job-ID: 213950 | Contract type: Permanent | Business Unit: Digital Operations

Description:        

Are you an experienced Logistics and Operations Specialist, with experience in a fast paced and multiple task environment? And looking for your next exciting challenge, which could grow to be Global?  Would you like to work for an organisation who support you in your career and development, if you answered yes and you are looking to work in a full-time environment then this role could be just for you!

The SWAP Service is a fast-paced environment with various strategic logistics partners that support throughout the movement, delivery, collection and RMA repair cycle, we are introducing this role to support SWAP Operations, with a consistent and reliable function that owns and maintains the quality of service, through creating strong relationships, performance management, driving improvements, etc.

To achieve this, you will be part of a TEAM and manage, own the Logistics Courier, SWAP strategic partner relationship. You will work closely with the Customer, Operations teams, Engineers and our internal teams to ensure we deliver a reliable service. Quality will be your focus but in parallel on performance, development and planning for growth

A part of this role will require you to keep abreast of changing Logistics services and solutions and how these could l affect, contribute to the fulfilment & service logistics, delivering outcomes in efficiency and for the customer.

Main Responsibilities:

•  Working with through an influencing, collaborative approach our strategic Partner
• Being an interphase between our customer account dedicated staff, the customers, and partner
• Ensuring and managing the selected Courier, SWAP and Filter/Repair strategic Partners
• Working with the customer to ensure the correct solution for the service need
• Working closely with the cost team to ensure costings for tenders, responses are understood
• Create and own the process for escalations
• Commercial negotiator, defining, engaging, and managing purchases in services & solutions
• Monthly/quarterly meetings with the strategic partners covering performance, opportunities and improvements
• Supporting the onboarding of new vendor programmes
• Meeting with customer and Computacenter
• Work closely with the Company RC/Workshops to assist with the compliance on

• Returns – Taking actions to minimise the Quality Hold status
• Returns – Field engineers are received within 10 working days
• Returns – SWAP and Courier Partners 

The ideal candidate:

• Experience in running a successful Logistics department or transport / operations team
• Someone who is pro-active in dealing with issues, escalations and owns this through to completion
• Flexibility will be crucial as support will be required OOH
• A thorough and technical knowledge on the various elements of Service Logistics
• A buyer, strategic thinker who is good in negotiating, positioning, and delivering
• A good track record of delivering exceptional levels of service
• A self-starter and someone who can work on their own initiative
• A good level of Technology, Systems Understanding with an element of Engineering background
• Membership of a professional Logistics organisation
• With a can do, self-starting approach
• Multilingual is desirable

Monday – Friday  (Hours to be discussed)

37.5 Hours per week – Hybrid

Competitive salary and performance related bonus

Travel

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

We are still looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
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