Senior Service Now Technical Consultant

 Location: South Africa - Cape Town | Job-ID: 205539 | Contract type: Standard | Business Unit: Customer Success & Service Delivery

Life on the Team

An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We are a group of skilled architects, process and technical consultants delivering across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and transform the way in which they work. 

Our team culture is about working together, supporting each other, and growing together. We strive to continuously improve what we do, and we take pride in regularly receiving the highest customer satisfaction scores. Our Technical Consultants design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice. 

Technical development on the Now platform is our one focus. We are implementing across all Applications – ITSM, ITAM, ITOM, ITBM, CSM, HR and more. Custom Applications, Integrations and all complex areas are a speciality. Taking care of internal and external customers with engagements ranging in size from quick & OOTB, to some of the largest ever.

About the Role

You will already be working on ServiceNow, creating technical solutions to your customer’s business requirements: 

• Delivering high quality ServiceNow implementations based on business process requirements 
• Strong Now Platform Implementation understanding with in-depth knowledge in various ServiceNow applications 
• Able to communicate on complex issues to meet business and customer requirements to avoid escalations 
• According to experience: 
  • Provide technical design authority and mentor more junior members of the team 
  • Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables
  • Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice 

• Keep up to date with current and future market developments, technologies, product and strategies 
• Ensuring adherence to our coding and design standards, and providing technical hand-over documentation 

• Increasing application operating efficiency and adapting to new requirements, as necessary 
• Assisting with system testing and UAT 
• Escalate issues in line with company processes to ensure customer demands are met 
• Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer 
• Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements 

• Effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment
• Responsible for leading implementations, providing technical design lead and mentoring more junior members of the team 

What we require 

• Proven knowledge and experience in multiple areas of the ServiceNow platform, including: functionality, database structure, developer APIs, development tools and techniques 
• Over 5 years of experience in similar roles within the ServiceNow ecosystem 

• Skills and experience in Web Technologies (e.g. Javascript, SOAP/REST web services, XML & JSON, Angular.js, Seismic) 
• Ability to provide technical leadership and support to Process Consultants 
• Software Development Lifecycle experience in Agile and Waterfall projects 
• Open and friendly personality, with ability to be customer facing  

• Self-managing and capable of working alone or as part of a team  
• Capable of working with customers and managing their expectations  
• Ability to input into technical solution designs and provide input into bid, project and technical documents 
• Active listening skills and probing techniques to understand the priorities and concerns of others 

What we Offer

• Competitive and growing salary 

• Remote working with strong team collaboration 
• Ongoing training and certifications 
• Computacenter corporate benefits and annual leave 

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.