Remote Desktop Support Analyst - Fixed Term Contract

Location: South Africa - Cape Town | Job-ID: 210560 | Contract type: Fixed Term Contract | Business Unit: Service Desk

About the role

Provide and perform second line Remote Desktop Support across multiple customers, using multiple tooling and technologies using analytics and automation.

What you will do

• Proficient use of remote-control platforms (TeamViewer, VNC, SCCM, Remote Desktop, Remote Assistance, AnyDesk).

• Carry out troubleshooting and support of various Desktop Operating Systems (Windows 8, 10 and 11; and iOS (would be advantageous).

• Carry out troubleshooting and support off-the-shelf software applications (Microsoft Office, Microsoft 365, Citrix Client, VPN Clients, Microsoft Outlook, Google Office).

• Proficient use of Active Directory, Group Policy, DNS, DHCP and DFS.

• Carry out troubleshooting and support of end-user device antivirus (SEP, SCEP) and other client security products.

• Understand, create and execute basic Microsoft PowerShell Scripting.

• Carry out end-user device connectivity troubleshooting.

• Ability to carry out investigations using the Nexthink Analytical tool.

• Carry out proactive technical support using analytic results from tools such as Nexthink.

• Non-Technical / Administrative.

What we require

• Have excellent communication skills (both verbally and in writing) and be fluent in English.

• Show ability to work both independently as well as part of a team.

• Be committed to customer satisfaction and be willing to take ownership of issues and drive to resolution.

• Be committed to share knowledge, information, and experiences.

• Be able to work under pressure, prioritise their work and achieve sometimes tight deadlines.

• Have experience and patience in dealing with all kinds of end-users.

• Must be able to participate confidently on conference calls.

• Must show strong motivation to further career by going the extra mile.

• Must be able to work remotely without any physical access to the actual infrastructure.

• Must have good documentation skills.

• Be willing to engage in ad-hoc non-technical administrative skills.

• Be willing to work overtime at short notice (for which will be remunerated as per the BCEA) in events like priority one / two incidents arising.

• Be committed to proactive support and looking for potential issues on a device rather than purely reactive response.

• Be flexible to times of work, and occasionally to work over the standard shift, to swap or provide cover for an absent team member when required.

• Required to work SA public holidays or work over a weekend (as per customer requirements).

• Be willing to keep yourself abreast with latest technologies and applications.

• Be adaptable to ever changing environments and changes within the organization.

Qualifications

• Grade 12
• ITIL Foundation V3 or later
• CompTIA A+, N+
• MCDST

A certificate of one or more of the following will be an advantage:

• VMWare
• Software Configuration Center Management / Microsoft Configuration Manager
• Symantec Endpoint Protection
• PowerShell
• Windows 10
• Windows 11
• Microsoft 365
• MCSE

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter