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Junior SLA_ZA

Location: [[Cape Town]] | Job-ID: [[199886]] | Contract type: [[Permanent]] | Business Unit: [[Digital Operations]]


Junior Second Line Analyst – (Networks)


To resolve network and security related problems across multiple customers and data centres


Main purpose of Job/Role: 

The Ideal Candidate will: 


  • Incident queue management (Vetting, assignments, and flag incorrect queue assignment, aged or re-occurring incidents and comebacks). 
  • Resolve service support tasks using documented processes. 
  • Adhere to defined processes 
  • Provide technical input based on experience. 
  • Execute defined project tasks. 
  • Responding to customer queries 
  • Managing own workload. 
  • Ensure that documentation is relevant to effective resolution of problems. 
  • Have basic vendor knowledge: Cisco, Checkpoint, Citrix NetScaler, Solarwinds Orion Suite, or related products 
  • Represent team in customer group discussions. 
  • Work in accordance with Computacenter standards and processes.  
  • Be polite & professional and be able to communicate effectively with customers to ensure requirements are understood and met within agreed timescales


Essential Knowledge/Skills 

Be able to demonstrate thorough understanding of:                           

  • Switching                            
  • Routing                 
  • Security/Firewall               
  • IP Sub-netting


Desirable Knowledge/Skills

  • VPN 
  • VOIP/QoS 
  • Bandwidth management 
  • Network Load Balancing 


Essential Qualifications 

CCNA and/or CCSA qualified and minimum of 2 years networking experience required.

Desirable Qualifications 


IT related degree or diploma




Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply now »