Data Center Field Technician

About the role

As a Data Center Field Technician, you will assist in providing transformative technology solutions for the most visionary companies in the world. Along with deploying, upgrading, and troubleshooting single and multi-vendor technology solutions, you will have the opportunity to work within an industry-leading team to understand our clients’ needs and craft sustainable roadmaps to achieve their goals. This role has a data center focus.

This role sits mostly in Franklin Park, IL with some travel.

What you’ll be doing

• Providing deployment services and upgrades for single- or multi-vendor solutions.
• To meet business and customer requirements, performing a complex range of technical work activities either remotely or at the customer's site.
• Coordinating small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Documenting and reporting on work completed to ensure compliance with company and customer procedures. 
• Contributing to the development of technical procedures and standards to meet business and customer requirements.
• Evaluating and escalating issues in line with company processes to ensure customer demands are met.
• Providing customer service to internal and external customers to ensure consistent experience.

What you have 

• 3-5+ years of professional experience in large enterprise data center environments.
• Extreme attention to detail. 
• Experience with Dell Servers.
• Understanding of Dell iDRAC and how to use it.
• Previous data center experience and love working with core hardware.
• Solid hardware troubleshooting skills
• Error code reading and troubleshooting cable issues, connections issues, failed components.
• Experience tearing down a complete server to bare motherboard and completely re-installing and reconnecting.
• The willingness to be extremely flexible with work hours and travel.
• The ability to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 80 pounds.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
• The candidate must understand that the team is very dynamic in terms of communication between team members, which happens over texts, emails, and cell phones. 
• Ability to troubleshoot multi-vendor issues.
• Legal authorization to work in the United States.

Bonus points

• CompTIA hardware certifications.
• Dell Tech certifications (PowerEdge).
• Experience with CoolIT liquid cooled manifolds.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us