Director of Professional Services - Data Center

About the role

We are seeking an experienced Professional Services leader to build and lead Integrated Infrastructure Solutions (IIS), a practice focused on the successful delivery of complex enterprise data center and edge infrastructure engagements. This role is accountable for the overall performance, capability, and continued development of IIS. The Director brings together Program Management, Technical Consulting, Field Engineering, Service Design and other capabilities required to deliver integrated customer solutions. The Director also works across Professional Services, Technology Sourcing, Integration Centers and other parts of Computacenter to create a connected delivery model for complex customer engagements. This is a cross-functional leadership role for someone who can build an effective operating model while maintaining visibility to customer outcomes, delivery performance, commercial health, and organizational capability. The Director establishes the structure, accountability, and operating discipline that allow complex engagements to be executed predictably at scale.

Annual compensation: $215K - $275K USD

What you'll be doing

• Lead the overall performance, strategic direction and continued development of the Integrated Infrastructure Solutions practice.
• Establish practice priorities, objectives, performance measures, and clear accountability across the IIS leadership and delivery organization.
• Own practice-level customer, delivery, commercial and capability outcomes across a portfolio of complex enterprise data center and edge infrastructure engagements.
• Maintain meaningful visibility to engagement health, customer outcomes, delivery performance, commercial position, and organizational capacity.
• Use portfolio data and KPIs to identify trends, emerging risks and areas requiring leadership attention or cross-functional intervention.
• Build an adaptable operating model that creates consistency across complex engagements without imposing a one-size-fits-all delivery approach.
• Ensure Program Management, Technical Consulting, Field Engineering, Service Design and other delivery functions operate as one coordinated organization.
• Clarify decision rights, leadership accountability and escalation paths across practice, functional and engagement-level roles.
• Develop the organizational capability and capacity required to meet current demand and support future growth.
• Translate pipeline and demand expectations into workforce, recruiting, succession and capability-development priorities.
• Work across Professional Services, Technology Sourcing, Integration Centers and other Computacenter capabilities to resolve barriers and enable integrated execution.
• Serve as a senior leadership point for significant customer, delivery or organizational issues that require coordination beyond the engagement team.
• Strengthen continuity between solution development and delivery so customer commitments entering IIS are understood, executable and appropriately supported.
• Ensure data center delivery considerations, resource requirements and operational dependencies are represented during pursuit and solution development for complex opportunities.
• Use performance data, delivery experience and lessons learned to identify systemic issues, corrective actions and practice improvement priorities.
• Evolve IIS operating practices, capabilities, governance and supporting tools as customer demand and the broader Computacenter delivery model mature.

Data Center & Infrastructure Delivery Background

• Leadership experience within complex enterprise data center and edge infrastructure delivery environments.
• Experience directing portfolios, practices or multidisciplinary delivery organizations responsible for large-scale data center programs and customer outcomes.
• Experience establishing the governance, leadership structure and operating discipline required to coordinate multiple technical disciplines, operational teams, locations and delivery organizations.
• Strong understanding of how solution architecture, program and project management, field execution, technology sourcing, Integration Centers and supporting operational capabilities come together during data center delivery.
• Experience providing leadership across the pursuit-to-delivery lifecycle, including shaping executable commitments and overseeing the transition from proposed solution to delivery.
• Experience managing at the organizational or portfolio level where customer outcomes depend on effective coordination across business and functional boundaries.
• Familiarity with the leadership demands, commercial exposure and operational risk associated with large, fast-moving or business-critical data center programs.

What you have

• 10+ years of experience in Professional Services, infrastructure delivery, data center services, technical services or a related environment.
• Significant leadership-level experience in enterprise data center delivery, with accountability for a practice, portfolio, multidisciplinary organization or major customer programs rather than solely for individual-project execution.
• Demonstrated experience leading organizations responsible for complex, cross-functional data center and edge infrastructure engagements.
• Experience leading through functional leaders, program leaders and technical experts while maintaining accountability for overall customer and business outcomes.
• Experience building or scaling delivery capabilities, operating models, leadership structures and workforce plans.
• Strong operational and commercial acumen, including experience using KPIs and performance data to manage customer, delivery, margin and business outcomes.
• Experience translating pipeline and demand into capability, capacity, recruiting and succession priorities.
• Demonstrated ability to work across sales, solution development and delivery organizations to shape commitments that can be executed successfully.
• Experience resolving systemic delivery barriers and significant customer or organizational issues across functional boundaries.
• Ability to bring multiple capabilities together around a common customer outcome without assuming day-to-day management of every engagement.
• Strong executive communication, stakeholder management and decision-making skills.

How You Will Lead

The Director is accountable for the overall performance and scalability of Integrated Infrastructure Solutions. Functional leaders remain accountable for their respective disciplines, while engagement-level leaders remain close to individual customer programs and projects.

The Director creates the operating model, visibility, accountability, capability and cross-functional alignment that allow those layers to work together effectively. The role intervenes where practice-level or cross-organizational barriers prevent successful delivery, rather than becoming the day-to-day manager of individual engagements.

What Success Looks Like

• Complex IIS engagements deliver predictable customer and delivery outcomes.
• Practice performance is visible and actively managed through meaningful data and KPIs.
• Program Management, Technical Consulting, Field Engineering, Service Design and other required capabilities operate as a coordinated delivery organization.
• Operating discipline is consistently applied while remaining adaptable to different customer and engagement requirements.
• Capability and capacity remain aligned with current demand and future growth.
• Solution development and delivery remain connected, reducing gaps between what is committed and what can be successfully executed.
• Cross-organizational barriers are identified and resolved before they materially affect customer outcomes.
• IIS continues to improve and scale without depending on constant intervention from senior leadership.

Work Environment

• Hybrid leadership role based in one of Computacenter’s U.S. hub markets: New York City, Atlanta, Dallas-Fort Worth, Chicago, San Francisco or Los Angeles, with preference for candidates in the Atlanta, Chicago or San Francisco metro areas.
• Regular in-person presence at a Computacenter office and/or Integration Center is an expected part of the role, balanced with remote work based on business needs.
• Approximately 20% travel is expected to support customer engagements, visit project sites and Integration Centers, and participate in leadership and business meetings.
• Works closely with distributed Professional Services, technical, program management, Field Engineering, sales and operational teams across multiple locations and time zones.
• May require leadership support for significant customer or delivery escalations outside standard business hours.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us