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Team Leader- International Services

Who we are?

Established in 1981, Computacenter is Europe's leading independent provider of IT infrastructure services, enabling users and their business. The Budapest Office opened in 2013 with only around 50 people and now we are over 400. We have a wide range of opportunities in areas such as IT Service Desk, Finance & Accounting, Logistics, Reporting, IT Development and Project Management. It is a diverse community of young and experienced professionals coming from all around the world, providing solutions in 14 different languages.

 

What can we offer to you?

 

As a future member of CC family in the area of Service Management you will have the opportunity to

  • Go through a professional and personal development
  • Work in a fun and diverse atmosphere
  • Language courses, soft skills training and talent programmes
  • Medicover private health care package and cafeteria benefits

 

About the function & the role…

To expand our Service Management team, we are looking for a Team Leader who could help us deliver our services to the customers. In this role we are looking for experienced professionals, who are not afraid to manage virtual teams. This person reports to the Service Manager.

 

Your daily tasks will be:

 

  • To plan and schedule resources on the account such as onsite engineers, stock inventories, etc.
  • Managing these onsite Engineers around the globe remotely. (Virtual team management)
  • Planning and distributing workload appropriately to ensure that business needs, SLAs and deadlines are met.
  • Provide clear, concise and relevant communication to ensure clarity of objectives and outputs required.
  • Resolve customer escalation in a timely manner to avoid disruption and minimise business impact.
  • Produce management reports to allocate work and meet business requirements.
  • Exemplary Computacenter values; integrity, self-responsibility, motivation and customer orientation

 

Requirements:

 

  • 2+years’ experience of leading teams (Leading virtual team is advantage)
  • Ability to prioritise own workload
  • Strong reporting skills, ability to ensure quality
  • Excellent administrative skills and ability to analyse data and produce reports
  • Excellent interpersonal, literacy and numeracy skills.
  • Confident building relationships with key stakeholder and senior management
  • Excellent oral and written English communication skills
  • Experience with Service Now or other ticketing tool
  • Experience with MTTN

 

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

 

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

 

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

 

We are still looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether

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