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Service Desk Team Leader

Location: Hungary - Budapest | Job-ID: 13727 | Contract type: Standard | Business Unit: IT Service Desk


Who we are?


Computacenter is Europe's leading independent provider of IT infrastructure services, enabling users and their business. The Budapest Office opened in 2013 with only around 50 people and now we are over 400. We have a wide range of opportunities in areas such as IT Service Desk, Finance & Accounting, Logistics, Reporting, IT Development and Project Management. It is a diverse community of young and experienced professionals coming from all around the world, providing solutions in 14 different languages.

As a Team Leader you will become a key player in the growth of the organisation, whose vision is to be widely recognised in the IT industry for their innovative business solutions.

We are looking for someone who can lead by example, motivate, mentor and get the best out of his/her team, creating a passionate and enthusiastic service desk team who will pass their positivity on to the customer.


As the Service Desk Team Leader you will get the opportunity to:


  • Recruit and retain a committed team
  • Develop through training plans, 1-to-1 coaching and regular appraisals
  • Work closely with internal and external clients, suppliers and additional stakeholders to deliver requirements
  • Perform regular quality control checks on the service provided by your team
  • Produce and maintain documentation detailing all systems.
  • Ensuring administrative people-management tasks are done on time
  • Taking care of team members’ individual job related problems
  • Creating and maintaining standard best practices 


We are looking for you if you have:


  • 1+year experience in team leading, preferably in SSC environment.
  • Previous experience managing a team of 1st and/or 2nd Line Analysts
  • Able to evidence experience of appraisals, training and development
  • Track record of writing documentation, policies and procedures.
  • Strong stakeholder management and customer focus, coaching&mentoring experience.
  • Priority management, influencing, analytical thinking, Excellent customer service skills
  • Excellent administrative skills and ability to analyze data and produce reports
  • Fluency in English, additional european language is advantage
  • Knowledge of MS Office



About us

Computacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation.


Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.


At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.


Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.

Apply now »