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German or Italian Speaking Service Desk Representative

Location: Hungary - Budapest | Job-ID: 2366 | Contract type: Standard | Business Unit: IT Service Desk

 

About us

 

Computacenter is Europe's leading independent provider of IT infrastructure services, enabling users and their business. The Budapest Office opened in 2013 with only around 50 people and now we are over half a thousand.  We have a wide range of opportunities in areas such as IT Service Desk, Finance & Accounting, Logistics, Reporting, IT Development and Project Management. It is a diverse community of young and experienced professionals coming from all around the world, providing solutions in 14 different languages.

 

 

What can we offer to you?

 

As a future member of CC family in the IT Service Desk department you will have the opportunity to

  • Use and improve your language knowledge
  • Participate in trainings and talent programmes
  • Go through a professional and personal development
  • Work in a fun and diverse atmosphere

Have a stable workplace with flexible scheduling

 

Your future tasks will be…

 

Service Desk Representatives aka Service Desk Agents as the members of a first line customer support team, find the best and the easiest solution for users’ problems. This entry level position fits you perfectly if you are junior or you are in the early stage of your career and you wish to get involved in a multinational environment. Our welcome team will watch your first steps and our elaborated career path programme, Ascension will take you all the way.

On a daily basis:

  • Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
  • Resolving IT issues of our partners which can occur during the course of office work
  • Documentation and logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent teams
  • Maintaining and improving customer satisfaction level

 

You are the ideal candidate if....

 

  • You have fluency in one or more of the following languages: ITALIAN or GERMAN. (Please note that intermediate English knowledge is a must for all positions but a second language knowledge is also required from the list.)
  • You have affinity to resolve IT related issues
  • You use computers daily, have knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
  • You have logical thinking and solving problems fast and resourcefully is not a problem for you
  • You have outstanding communication skills and customer focused mind-set
  • You have the ability to do multitasking
  • You enjoy working in a team

Please note: Usually, we hire for this sort of position, but due to the current situation, we are operating with few open positions.

  • If you wish to participate in an interview or you would like to gain more information about the position, we will conduct the interview in the regular way.
  • If the position you applied for is currently unavailable but you seem to be fit for the role, you will be automatically put into the pool after your interview. As soon as we are hiring again for the position, you will be contacted by the Talent Acquisition Team. (no further rounds will be needed)

Are we a match? Apply now!

 

Do you have any questions? Then feel free to contact BENCE.TEUFEL@COMPUTACENTER.COM!

Apply now »