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German / Italian / Polish /French /Russian Speaking First Line Analyst

Location: Hungary - Budapest | Job-ID: 2366 | Contract type: Standard | Business Unit: IT Service Desk

 

What can we offer to you?
 
We are looking for our new colleagues to join one of our several teams. As a future member of CC family in the IT Service Desk department you will have the opportunity to:

 

  • Use and improve your language knowledge
  • Participate in trainings and talent programmes
  • Go through a professional and personal development
  • Work in a fun and diverse atmosphere
  • Have a stable workplace with flexible scheduling

 
Your future tasks will be…
 
Service Desk Representatives aka Service Desk Agents as the members of a first line customer support team, find the best and the easiest solution for users’ problems. This entry level position fits you perfectly if you are junior or you are in the early stage of your career and you wish to get involved in a multinational environment. Our welcome team will watch your first steps and our elaborated career path programme, Ascension will take you all the way.

 

On a daily basis:

 

  • Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
  • Resolving IT issues of our partners which can occur during the course of office work
  • Documentation and logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent teams
  • Maintaining and improving customer satisfaction level

 
You are the ideal candidate if....
 

  • You have fluency in one or more of the following European languages: GERMAN, ITALIAN, POLISH, FRENCH or RUSSIAN. (Please note that intermediate English knowledge is a must for all positions but a second language knowledge is also required from the list.)
  • You have affinity to resolve IT related issues
  • You use computers daily, have knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
  • You have logical thinking and solving problems fast and resourcefully is not a problem for you
  • You have outstanding communication skills and customer focused mind-set
  • You have the ability to do multitasking
  • You enjoy working in a team

 

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

 

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

 

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

 

We are still looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether

Apply now »