Senior Operational Excellence Specialist

Location: Hungary - Budapest | Job-ID: 212099 | Contract type: Standard | Business Unit: Service Desk

Your future tasks will be...

You will work across Group Managed Services to drive changes to reduce our cost to serve and improve customer experience applying the operational excellence framework. 

You will also support the development of the Practices and Capabilities, working with the wider management team to effectively and efficiently introduce innovation and change to our people and operational management processes and tools. Driving change applying the operational excellence framework. 

Delivering against in-life commitments

• Driving and tracking the delivery of in life contractual commitments
• Identifying optimisation opportunities & creation of optimisation roadmaps in conjunction with Operations and Deliver Leadership
• Providing support for the adoption of technologies and channel shift activities
• Benefit realisation tracking and delivery
• Associated reporting and governance updates

Identifying, driving & delivering automation opportunities

• Identifying and creating pipeline of opportunities leveraging our Triple A approach
• Quantification and validation of opportunities
• Driving and tracking Approvals to proceed in conjunction with Delivery Leadership
• Oversight of the E2E process
• Benefit realisation tracking and delivery
• Associated reporting and governance updates

Experience Management

• Implement experience measurements
• Bring experience data together to drive continual improvement
• Improve outcomes and journeys for end users and customers
• Benefit realisation tracking and delivery
• Associated reporting and governance updates

Service Model Review

• Governance of Operational adherence to agreed/defined Service Model
• Identification and escalation of non-standard roles within Operational Delivery
• Benefit realisation tracking and delivery
• Associated reporting and governance updates

Matrix Management

• Validation of continual service optimisations identified and presented
• Governance and tracking of all matrix managed roles’ adherence to agreed milestones
• Point of escalation for them

Ad Hoc Business Request

• Provide support for Ad hoc business requests; such as but not limited too project support, presales and business case justification

You are the ideal candidate if...

• You have experience In Managed Services Organization
• You have analytical abilities
• You have  excellent problem solving skills
• You have strategic and out of box thinking
• You have effective & Excellent Communication skills (Verbal & Written)
• You have proven Influencing & Negotiation skills
• You are proactive and solution oriented
• You have strong stake holder management skills and a collaborative approach to engagement. 
• You have leadership experience
• You have experience in a matrix management (of global and virtual team)
• You have continual improvement approach (Lean Six Sigma or Other Methodologies)

What can we offer to you ? 

• Professional and personal development 
• Working in a global and fast developing structure 
• Flat management structure with an open door policy 
• Work in an open minded and diverse atmosphere 
• Have a stable workplace with a flexible office schedule (due to hybrid working) 
• Language courses, soft skills trainings and talent programs for your personal development
• Medicover private health care package and cafeteria benefits (yearly gross 480000 HUF and after the first year spent within the company, it grows to gross 750000 HUF).

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
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