Partner Manager

Location: Hungary - Budapest | Job-ID: 201482 | Contract type: Standard | Business Unit: Others

What can we offer to you? 

• Development and career opportunity within an international and diverse team
• Supportive and strong team moral 
• As you will have a lot of cross-functional tasks, you can have insight and gain impressive knowledge of numerous departments in an established global company
• Your network and relationships within the company but equally within the global partner network can grow considerably
• Language courses, soft skills training and talent programmes
• Medicover private health care package and cafeteria benefits
• Reward and recognition

About the function & the role:

A new, exciting and challenging opportunity has arisen for a Partner Manager to join our dynamic and busy Services Partnering Team within our Field and Lifecycle Services Division. The successful individual will be responsible for delivering Partner Management, Business Management, Commercial and Program management with our key partners within the Managed Services businesses across our International and Domestic business. The role is highly varied and will operate across the Computacenter Group to manage sales opportunities requiring partner outcomes, interfacing with several sales, service management and customer solution design teams. The role provides subject matter expertise to enable growth in global managed services where partner services are a critical part of our overall service offering. A key focus area is to grow our standard service offerings globally and work closely with internal functions in defining required standards. 

Your future tasks will be…

• To work with Sales, Service Management and Solution Design teams to develop Partner Service outcomes, by developing partner relationships, commercial management of the solution, contract, and SoW management. One key focus is to grow our standard service offerings globally and work closely with internal functions to document them. 
• To understand, develop, retain, and grow a partner eco-system, which helps our sales and service management teams to win, renew and innovate on our customer commitments.
• To commercially manage the partner eco-system, that drives competitive advantage for our business and provides our customers with long term value. Developing frameworks, agreements and pricing strategies that keep us relevant and competitive in the market.
• To understand and drive the service catalogue across both business and service lines that enable us to drive partner outcomes across the scope of the business, both domestically and internationally.
• To provide regular measurement and monitoring to ensure commercial and contractual risks are mitigated and managed.
• To drive our partner eco-system to deliver Continual Service Improvement, balancing costs and quality appropriate to the service and customer requirement.
• To support internal change initiatives and drive service improvement activities to enhance the way of working within Services Partnering globally.
• International travel may be required occasionally

You are the ideal candidate if you have....

• Knowledge of the IT industry combined with practical experience (preferred but not essential)
• Experience gained across multiple roles (customer facing and internal functions)
• Excellent language & communication skills in English; 
• Experience of managing a partner, or partner eco-system for commercial and contractual purposes across international business.
• Experience of managing multiple stakeholders to drive programmatic success
• Experience of working in an international business with multiple service lines, cultures, and time zones
• Proven experience of delivering high standards of customer service
• Excellent interpersonal, literacy and numeracy skills and ability to build relationships at all levels
• Excellent commercial management skills, with proven track record
• Ability to learn, develop and grow in a fast-paced environment
• Willingness to ‘get things done’, with a high level of adaptability and flexibility
• Experience in leading implementation of standards and process 
• Excellent presentation and communication skills with the ability to proactively engage with internal and external contacts
• Highly confident in use of technology, Microsoft365 & SharePoint 
• High motivation with a proactive approach to personal development, with a ‘growth mindset’
• Positive and proactive attitude with a drive for continual improvement and team player

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

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