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German Speaking Order Management Team Leader

Location: Hungary - Budapest | Job-ID: 3129 | Contract type: | Business Unit: Inside Sales

 

What can we offer to you?

  • An exciting team leader role managing back office positions with leader tasks
  • Development and career opportunity within an international team with travelling opportunities
  • Numerous cross-functional tasks, enabling insight into several functions across an established global company
  • Be part of a global virtual team, that places great importance on team building and recognising individual and teams successes
  • Language courses, soft skills training and talent programmes
  • Medicover private health care package and cafeteria benefits

 

As this is a new function in a new organisational unit, we want our first team members to be part of the initial set up, there may opportunities in the first few months to be involved in transition activities.

 

About the function & the role:

The Group Commercial Operations transformation programme will create a new Group Technology Sourcing Operations (GTSO) function. This function will play a lead role in Customer Order Processing and Purchase Order Support driving end to end process efficiency and effectiveness to support Computacenter’s geographic expansion and drive for group standard processes.

The Team Leader role focuses on the day to day management of a set of team members for an assigned Customer Order process. In addition to strong people management and leadership skills, the team leader is also responsible for the delivery of the relevant SLAs, OLAs by team members.

 

Your future tasks will be...

  • All aspects of excellent people management
  • High Customer satisfaction levels
  • Planning and distributing workload within the team so excellent organisational and time management skills
  • Taking responsibility for team performance and process development, ensuring clarity of objectives
  • Analysing management reports and taking the appropriate action
  • Resolving customer escalations in a timely manner
  • Taking responsibility for recruitment and personnel development in collaboration with the wider GTSO team
  • Planning and coordinating training measures with the other managers
  • Identifying and implementing potential process improvement opportunities and implementing development measures
  • Controlling relevant costs lines to meet budgetary requirements
  • Consistently representing the strategy and values at all levels

 

We are looking for you if…

  • You have degree in Commerce/Economics/Business or relevant fields
  • You have at least 3 years experience in Order Management related operations
  • You have at least 3 years experience in leading and line managing small teams
  • Experienced in leading and line managing small teams
  • You are fluent in English and German
  • You have experience in business migration and development of business processes
  • You have knowledge of SAP, MS Office and E-Business Tools
  • You have great communicational skills and able to present to stakeholders and customers
  • Able to build and maintain effective cross-functional relationships that support the accomplishment of business goals
  • You can coach team members to recognise and use each other's strengths to achieve team goals
  • Willing to travel when required

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 15,000 employees worldwide and a global revenue of £4.35 billion (2018). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#CCwinningtogether

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