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German speaking Senior Team Leader

Location: Hungary - Budapest | Job-ID: 86364 | Contract type: Standard | Business Unit: Others

 

Who we are?

 

Computacenter is a leading independent provider of IT infrastructure services, with about 16.000 employees worldwide. We work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

 

The Team Leader role focuses on the day to day management of a set of team members for an assigned process and is active contributing on their daily tasks. In addition to people management, the team leader is also responsible for the delivery of the relevant SLAs, OLAs by team members.

 

 

What can we offer to you?

 

  • As a future member of CC family in the area of Advanced Capability Development you will have the opportunity to
  • Go through a professional and personal development
  • Work in a fun and diverse atmosphere
  • Have a stable workplace with flexible scheduling
  • Language courses, soft skills training and talent programmes
  • Medicover private health care package and cafeteria benefits

 

 

The Senior Team Leader in this position:

 

  • Plans and distributes workload appropriately to ensure that business needs, SLAs, OLA and deadlines are met
  • Provides clear, concise and relevant communication to ensure clarity of objectives and outputs required
  • Resolves customer escalation in a timely manner to avoid disruption and minimise business impact
  • Produce management reports to allocate work and meet business requirements
  • Technical responsibility for assigned teams
  • Feedback interviews
  • Review the performance & development process of the team in line of CC policies
  • Exemplary Computacenter values; integrity, self-responsibility, motivation and customer orientation
  • Reporting into an Operations manager function
  • Having a Team leader as direct report
  • Being a SPOC for the relevant Service Management team and internal Delivery Management
  • Attendance (in low amount) on customer calls to provide potential assistance (if any need) for Service Management

 

Necessary skills/capabilities for the position:

 

  • Fluent German and English skills
  • Possible experience in communication with internal Service Management, possible experience in Transition
  • Possible experience in standardization
  • High level of Stress management skills
  • Ability of flexible hours
  • Ability to coach team members to recognise and use each other's strengths to achieve team goals
  • Excellent oral and written English communication skills
  • Excellent administrative skills and ability to analyse data and produce reports  
  • Ensure, Maintain & improve the Continuous Improvement mentality and level in the team
  • Team player with collaborative and supportive style
  • Ability to prioritise own workload 

 

 

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

 

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

 

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

 

We are still looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether

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