German Speaking Triage and Validation Administrator

Location: Hungary - Budapest | Job-ID: 209717 | Contract type: Standard | Business Unit: Business Operations & Administration

Your future tasks will be…

On a daily basis:

• Manage requests arriving via the FLS engagement portal and allocate opportunities to Presales colleagues
• Ensure all requests are registered, assigned, and routed to the appropriate Presales colleagues. Maintain and update the workflow system, chasing requestors and colleagues for updates, and progressing requests through the system
• Maintain tracking of all quotes and their status to produce monthly management reports and real-time business intelligence
• Work closely with Sales, Service Managers, and Designers to ensure request information meets required standards and communicate any issues back to the requestor or customer
• If required, explanation and presentation of the services offered to internal customers
• Gather information through relevant business systems/tools to ensure the relevant data is recorded
• Provide good customer service to ensure that requests for information are provide
• Prioritises own workload to ensure that deadlines and customer requirements are met
• Advising and providing support to customers to satisfactorily resolve queries
• Ensure that information provided by requestors can be processed by all areas of Presales
• Provide accurate and detailed asset analysis for support services cost models
• Determination of service costs for small changes taking into account internal data, such as failure rates, volumes, and also manufacturer specifics
• Coordination with internal departments and documentation the results
• Managing the Team-Mailbox
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation

You are the ideal candidate if ...

• You have experience of relevant business systems e.g. SAP.
• You have good communication skills in German and in English.
• You have a good knowledge of Microsoft applications, especially Excel.
• You are able to plan & organise your own workload.
• You have proven experience of high standards of customer service.
• You have good administrative experience, an eye for detail, ensure data accuracy, provide data for reporting and information processing, even in stressful situations.
• You have excellent interpersonal, literacy and numeracy skills and are able to build relationships at all levels.

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter