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French or German Speaking International Customer Specialist

Location: Hungary - Budapest | Job-ID: 186582 | Contract type: Standard | Business Unit: Inside Sales

 

What can we offer to you?

 

  • Development and career opportunity within an international team
  • As you will have a lot of cross-functional tasks, you can have insight and gain impressive knowledge of numerous departments in an established global company
  • Language courses, soft skills training and talent programmes
  • Medicover private health care package and cafeteria benefits
  • Reward and recognition.

 

About the function & the role:

 

An exciting opportunity to join the newly formed International Business Support Team within our Expert Services business unit has become available. As an International Customer Specialist, you will be at the forefront of the customer experience, working with some of the largest global brands.  As an International customer specialist, you will support customers and their user across Europe and reduce the complexities of International trading.

 

Your future tasks will be...

 

  • Preparing customer facing quotations by working with our Partner network, ensuring best pricing, product availability and suitability 
  • Liaising with internal service providers to obtain information relating to the effective and accurate sales order processing, including validation of international ordering protocols for Export and Intra-EU shipments.
  • Ensuring the accurate & efficient sales order entry in accordance with customer specific SLAs and requirements, including any downstream management of own sales orders.
  • Ensuring correct product selection, based on rebates, pricing, availability & lead times, inventory, contract, customer requirements etc.
  • Support the maintenance of customer specific pricing & catalogues, linked to our customer facing eBusiness procurement tools
  • Proactively resolving and managing customer, account, order, and invoices queries (as received) promptly
  • Contributing and participating in continuous improvement and optimisation projects across the Group to deliver operational efficiencies that enhance the customer experience.
  • Supports standard customer reporting requirements as required (as identified through during the onboarding process)
  • Delivering an exceptional customer experience! 

 

We are looking for you if…

 

  • You have at least 1 year experience in a customer service related position
  • You are fluent in French OR German AND English
  • Looking forward to join to a brand new team
  • You have strong administrative and good communication skills
  • Ability to learn, develop and grow in a fast-paced environment
  • A high degree of adaptability and flexibility in your approach, with a proactive approach to continuous improvement
  • Ability to work in a team, on their own, with the ability to prioritise workload
  • Knowledge of the major IT manufacturers and their products
     

 

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

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