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German speaking Customer Service Representative

Location: Hungary - Budapest | Job-ID: 2362 | Contract type: | Business Unit: Others

 

Who we are?

 

Computacenter is a leading independent provider of IT infrastructure services, with about 16.000 employees worldwide. We work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

 

What can we offer to you?

 

As a future member of CC family in the area of Advanced Capability Development you will have the opportunity to

  • Go through a professional and personal development
  • Work in a fun and diverse atmosphere
  • Have a stable workplace with office hour schedules
  • Language courses, soft skills training and talent programmes
  • Medicover private health care package and cafeteria benefits

 

 

About the function & the role…

 

To expand our Customer Service Centre, we are looking for motivated and reliable colleagues to help us provide product delivery services to internal and external customers. As a Customer Service Representative, your main responsibility would be End-to-End service delivery monitoring without technical troubleshooting. We are looking for either young professionals who would like to start their career with us as well as experienced and senior colleagues.

 

Your future tasks will be…

 

  • Understanding and supporting End-to-End Request Management Lifecycle through IT Service Management tools including Order Management, Asset Data Handling, Appointment scheduling with End users and being Single Point of Contact between End user and Onsite Engineers.
  • Quality check and processing of incoming requests via ticket tools, Emails and phone based on predefined Knowledge Base documents and work instructions
  • Ensuring to keep the agreed service levels
  • Providing Telephone and Email availability for Scheduling resources
  • Maintaining and improving customer satisfaction, providing consistent customer experience
  • Monitoring all tickets and escalating issues in line with company processes to ensure customer demands are met
  • Identifying own development needs in line with business objectives.

 

 

 You are the ideal candidate if....

 

  • You are fluent in German and in English (spoken and written)
  • You are interested in customer service and have confidence in communication with internal and external customers
  • You would like to use your language capability as a base for your daily work
  • You are a quick learner and open to learn IT Service Delivery processes through various tools like IT Service Management Tools and SAP
  • You have working knowledge of Windows 7/10, MS-Office
  • You have good interpersonal, literacy and numeracy skills
  • You are customer service orientated with demonstrated abilities
  • You can work under supervision, follow instructions and procedures as well as you are able to be independent
  • You can learn new tasks/areas quickly and willing to progress as well as to motivate others
  • You demonstrate an organized approach to work, you can do structured work under pressure and are result-oriented
  • You like complex challenges and have an advanced Soft skill
  • You have routine administrative skills.

 

It is an advantage if....

 

  • You have Service Desk experience and would like to use your learned skills on a different service area
  • You have already worked under Transitional situations with frequent changes in service.

 

 

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

 

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

 

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

 

We are still looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether

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