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Customer Service Representative

Location: Hungary - Budapest | Job-ID: 2362 | Contract type: | Business Unit: Inside Sales

 

Who we are?

 

Established in 1981, Computacenter is Europe's leading independent provider of IT infrastructure services, enabling users and their business. The Budapest Office opened in 2013 with only around 50 people and now we are over 400. We have a wide range of opportunities in areas such as IT Service Desk, Finance & Accounting, Logistics, Reporting, IT Development and Project Management. It is a diverse community of young and experienced professionals coming from all around the world, providing solutions in 14 different languages.

 

 

 

What can we offer to you?

 

  • As a future member of CC family in the area of Advanced Capability Development you will have the opportunity to

  • Go through a professional and personal development
  • Work in a fun and diverse atmosphere
  • Have a stable workplace with flexible scheduling
  • Language courses, soft skills training and talent programmes
  • Medicover private health care package and cafeteria benefits

 

About the function & the role:

 

To expand our Customer Service Centre, we are looking for motivated and reliable colleagues to help us deliver our services to internal and external customers. We are looking for young professionals who would like to start their career with us as well as for experienced and senior colleagues.


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Your future tasks will be...

 

  • Reliable operation of Ticket-, Ordering- and planning-Tools (BMC Remedy, SAP, Blue Martini)
  • Acceptance and qualification of incoming tasks via ticket tools, e-mails and phone
  • Processing of incoming tickets according to agreed KPIs (SLA/OLA) based on predefined Standard Operating Procedures.
  • Recording, qualification and solution (1st and 2nd level) of system faults and malfunctions as well as forwarding to the corresponding 3rd level solution groups.
  • Technical support for 1st level resources
  • Ensuring telephone availability for internal and external customers within the agreed service times - shifts
  • Troubleshooting tooling problems using Standard Operating Procedures.
  • Ticket status monitoring and managing escalations
  • Scheduling the resources to meet the KPIs, keeping efficiency and planning rules
  • Identifying own development needs in line with business objectives and assisting the development of team members

 

You are the ideal candidate if....

 

  • You are fluent in German and in English (spoken and written)
  • You have minimum two years’ experience with Customer service and confidence in communication with internal and external customers
  • You have good understanding of IT support and IT Service Management Tools and also of SAP
  • You have working knowledge of Windows 7/10, MS-Office
  • You have experience in order processing and SAP operation on transaction level
  • You have good interpersonal, literacy and numeracy skills
  • You are customer service orientated with demonstrated abilities
  • You are able to work under supervision, follow instructions and procedures as well as you are able to be independent
  • You are able to learn new tasks/areas quickly and willing to progress as well as to motivate others
  • You demonstrate an organised approach to work, you can do structured work under pressure and are result-oriented
  • You have routine administrative skills

 

Are we a match? Apply now!

 

 

Apply now »