Customer Quality Manager

Location: Hungary - Budapest | Job-ID: 219732 | Contract type: Fixed Term Contract | Business Unit: Business Operations & Administration

Your future tasks will be...
 
The Technology Sourcing Innovation (TSI) team set the system and process vision for Computacenter’s product business to ensure we delight our customers effectively through proven standard services, global best practise and efficient ways of working. 
As a Customer Quality Manager, you will be responsible for evaluating the performance and effectiveness of end-to-end operational processes that impact customer quality, service delivery, and cost to serve etc; using strong process and system knowledge, including platforms like Salesforce and SAP, to focus on measurement, analysis, and insight rather than owning or designing processes.
 
On a daily basis:

• You review customer quality data and operational performance to spot trends, inefficiencies, risks, and improvement opportunities
• You provide objective, data driven recommendations to process owners, account teams, and leaders to support operational excellence, customer remediation, and continuous improvement
• You monitor and evaluate how end to end operational processes work across the full customer lifecycle
• You define and track KPIs, quality measures, service performance, and cost to serve impact
• You assess process performance against customer commitments and quality standards
• You identify inefficiencies, risks, control gaps, and performance variation
• You measure and validate improvement impact before and after changes
• You analyse customer quality data such as complaints, defects, rework, escalations, SLA breaches, and feedback
• You prioritise improvement opportunities based on customer impact, risk, and cost with a recommendation focused approach
• You review operational, financial, and customer data to identify trends and improvement opportunities
• You create dashboards and reports to support governance and decision making
• You act as an objective advisor on process performance, validating effectiveness without owning redesign or implementation. 

You are the ideal candidate if...

• You bring 3–5 years of experience in a similar role
• You speak English fluently, and German or French is a plus
• You bring experience in process measurement, quality analysis, or operational performance monitoring in complex, cross functional environments
• You have strong analytical skills and experience interpreting complex data to identify improvement opportunities
• You are comfortable working with KPIs, quality metrics, performance dashboards, and customer impact measures
• You understand end to end supply chain processes and cross department dependencies
• You have experience working with enterprise systems such as Salesforce and SAP
• You engage stakeholders confidently and influence through clear communication
• You can prioritise opportunities based on impact, effort, and business value
• You are familiar with data visualisation tools such as Excel, Power BI, or Tableau.

You have an advantage if...

• You have exposure to PRINCE2 or equivalent project management frameworks with a focus on governance awareness
• You bring a background in quality, operations, or customer experience environments
• You understand quality methodologies and structured root cause analysis techniques
• You are willing to travel when required.

What can we offer to you? 

• Development and career opportunity within an international team
• As you will have a lot of cross-functional tasks, you can have insight and gain impressive knowledge of numerous departments in an established global company
• Language courses, technical trainings, soft skills training and talent programmes
• Hybrid workind system (mixed office and home-office days)
• Medicare private health care package and cafeteria benefits (yearly gross 500 000 HUF and after the first year spent within the company, it grows to gross 780 000 HUF)
• Reward and recognition.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter