Contract Administrator (1 year fix-term)

 Location: Hungary - Budapest | Job-ID: 205332 | Contract type: Standard | Business Unit: Others

Your future tasks will be…

• Monitoring the ITSM queue
  • • Checking the NSTR queue in ITSM
    • Identifying and liaising with the correct resolver team
    • Drafting the quote for Service Manager approval
    • Issuing the quotes to the customer
    • Obtaining the Purchase Order from the customer to allow the work to start
    • Raising TR’s (CC Mars system)
    • Keep the customer updated on progress
    • Liaising with the CC internal teams
    • Following change control for chargeable NSTR’s (if required)
    • Following special escalation processes (if required)
    • Receiving/sending of completion (To customer)
    • Closing the ticket in ITSM
    • Create Invoice request
• Monitoring of the NSTR mailbox
• Keeping the process documentation up-to-date
• IRequest creation (when required)
• Any adhoc requests required by the account
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation

You are the ideal candidate if...

• You have experience of relevant business systems e.g. SAP, ITSM
• You have good working knowledge of Microsoft Applications
• You can plan & organise your own workload
• You have proven experience of high standards of customer service
• You have good administrative experience
• You can pay attention to detail and ensure accuracy of data
• You have excellent interpersonal, literacy and numeracy skills and ability to build relationships at all levels
• You can build effective relationships – internal and external
• You ensure Customer Satisfaction is maintained
• You understand the cost implications of their actions
• You have ability to work within a virtual team environment as well as independently

What can we offer to you?

As a future member of CC Family, you will be part of a friendly, family like department where you have the chance for:

• Using & improving your language knowledge

• Trainings & talent programmes

• Language courses

• Individual development pathways

• Fun & Diverse atmosphere (team buildings & other ad hoc programmes)

• Hybrid working

• Medicover private health care package and cafeteria benefits (yearly gross 480.000 HUF and after the first year spent within the company, it grows to gross 750000 HUF.)

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.