Senior Service Manager

 Location: UK - Birmingham, UK - Milton Keynes | Job-ID: 205527 | Contract type: Standard | Business Unit: Human Resources

Life on the team

An exciting opportunity has arisen for a Senior Service Manager to join a Customer in the Insurance sector. This is a Leadership role which will have responsibility for contracted & commercial outcomes, customer experience/relationship and growth. In addition, developing and maintaining strong working relationships across the Account team and the internal service providers, will be critical to your success. The scope of service delivered is significant and spans multiple service lines across Data Centre and Managed Workplace.

What you’ll do

• Be accountable for all Services delivered to our Contractual and Professional Services customers.
• Provide leadership and management of the “virtual team”, ensuring alignment between Services, Sales and Delivery.
• Cultivate and own key stakeholder relationships, to comprehensively understand their business and ultimately delight the customer.
• Together with the Sales team, you will drive growth in Contractual and Professional Services.

What you’ll need

• Leadership experience.
• Contractual and Commercial management.
• Exceptional Customer Relationship management skills.
• Stakeholder Management
• Ability to think strategically, set goals, measure success, and demonstrate strong business acumen.
• An inquisitive, innovative, change oriented approach.
• Flexibility to work from the Customer site one to two days a week, as required.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.