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Mobile Desktop Support

Location: UK - Birmingham | Job-ID: 14286 | Contract type: Standard | Business Unit: IT System Engineering (on-site or remote)


Job Introduction

If you’ve set your heart on a career in IT, join Computacenter as a Customer Engineer and you’ll find there’s everything in place for you to realize your ambitions.

We’ve become Europe’s leading independent provider of IT infrastructure services by being open, upfront and straightforward. So, you’ll know exactly what’s expected of you, managers will be accessible when you need training and support, your voice will be heard, and we’ll take a genuine interest in how you want to develop.


The Role

Technical Resource Group (TRG) are the front-line engineers. The face of Computacenter. We are the technical staff that enable the users of our customers by owning and resolving their IT issues. We have engineers that simply enjoy being hands on and fixing issues and we also have a track record of developing our engineers into consultancy, global infrastructure, service manager and project manager roles.


Main Responsibilities

We are looking for an engineer to work in a mobile capacity, working to cover our various accounts and projects across the Central Region. These accounts are broadly aligned to the banking, government, NHS and Transport Industries sectors to name but a few.

As part of a mobile team, your role will involve steeping in to provide holiday cover and absence support across our customer accounts. Your day to day will be quite varied and you will be working to support IT Tech Bars (supporting laptops, smartphones and other mobile devices), offering desk side support, being part of a remote (telephone) support team, and any other required IT support roles.  You could also be working on multiple projects across the region for our customers i.e. deploying and upgrading IT systems as directed by our project management teams.

The successful candidate needs to be approachable in their manner and be comfortable when speaking to people of all levels of seniority. An excellent communicator, the successful candidate will be able to adjust the way that they discuss technical resolutions to differing technical levels of the customer. You will need to be a confident and flexible person working both on your own and within large teams.

The hours of work for this role are 7.5 hours a day (excluding lunch) between the hours of 07:00-19:00 Mon-Fri.


Essential Skills

•    Knowledge and understanding of Windows Operating Systems, especially Win10.

•    Experience working in an IT corporate environment

•    Experience of desktop/laptop and printer hardware break fix (preferably on Lenovo, HP and Dell hardware)

•    Excellent customer facing skills

•    Must be able to articulate advice and technical resolutions to people with differing technical knowledge

•    Adaptable and welcoming of change and communicating change to customers

•    Must be able to go through the clearances required by our customer base, including SC clearance.


The Ideal Candidate

•    Current SC clearance.

•    Dell, HP and Lenovo hardware certifications.

•    Windows 10 accreditations

•    Experience working on an IT Tech Bar

•    Experience of working with Windows 10 within a corporate environment

•    Experience supporting smartphones and other mobile devices (installations and issue resolution)

•    Full Driving licence.


About the Company

We advise customers on their IT strategy; implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf. At every stage we make our customers’ businesses sharper by removing cost, complexity and barriers to change across their IT infrastructures.

Our corporate and government clients are served by offices across the UK, Germany, France, the Benelux countries, Spain and South Africa. We also serve our customers’ global requirements through our extensive partner network. 


Key facts about Computacenter

•    Computacenter is Europe’s leading independent provider of IT infrastructure services & solutions

•    Our focus is on corporate and government organisations, typically of from 500 to 10,000 employees, and large enterprises of 10,000 or more employees.

•    Over 12,000 staff employed across the Group. 2016 adjusted profit before tax was £86.4 million. Revenues were £3.25 billion

•    Over 70% of Computacenter’s Group revenue comes from services, software, and sales of enterprise products such as servers and connectivity/networking technology

Achieve great things - for yourself, our customers and our business

At Computacenter we win together by making sure all our people have the autonomy to get things done and to find excellent solutions for our customers.


Do you have any questions? Then feel free to contact Jemma.Ives@computacenter.com!

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