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Customer Information Assurance Security Manager

Location: UK - Mobile England, UK - London, UK - Hatfield, UK - Nottingham, UK - Birmingham, UK - Manchester, UK - Bristol | Job-ID: 52861 | Contract type: Standard | Business Unit: Others


Job Introduction:


Computacenter is the leading independent provider of IT infrastructure services, enabling users and their businesses. Our owner-managed business has a family feel and is as much about people as it is about technology. We get to know our customers, so we can respond to their needs – join us as a Customer Information Security Manager and we’ll get to know you as a person, not just an employee, so we can understand your interests and ambitions.


Our Group Information Assurance function is responsible for the security management of Computacenter’s information assets and those of our Managed Service customers.


Our mission statement is: To facilitate the identification and operation of all applicable requirements to security compliance, safeguarding valued and valuable information. We work in collaboration with the business to achieve strategic objectives by driving the adoption of best practice methodologies, whilst focusing on continual improvement to enhance our customer experience.


Continued growth means we are again looking to add to our team of Information Security specialists.


You will provide a single point of contact for all aspects of operational security for internal and external stakeholders; develop Computacenter’s understanding of operational security; facilitate the achievement of customer requirements for information security by providing fit for purpose services & solutions including those provided by Computacenter partners & subsidiaries; develop appropriate & effective operational security service lines and all the related information collateral to drive opportunities with customers into live service delivery.


Main Responsibilities:


You’ll be working as part of a friendly Group Information Assurance team, working as a Customer Information Security Manager you will manage the process to ensure that expectations to the Service Owner for the security element of their service is set at a correct level to improve security protection and control.   You will take accountability for risk management reviews, monthly security meetings and the production of a monthly security report to provide sufficient reporting on the effectiveness of security controls and trends that may impact the security posture of the customer.  You will take accountability for the delivery of all service offerings to our customers to ensure they meet both security standards and policies. 


Additionally you will support the liaison to C-level customer stakeholders and internal delivery units. Taking a lead role in case of escalations or security incident investigations for customer-facing Information Security Issues. Assist in ensuring all security-related remedial actions internally and externally are carried out in a timely manner, contribute in the negotiation of customer changes.


The Ideal Candidate

  • Can lead by example and has credibility to inspire commitment and a positive attitude to Information Security.
  • 5 years or more experience of working with Information Security Management Systems and information security governance
  • Promotes group wide thinking and alignment as well as target group orientated standards with appropriate level of security compliance and business needs
  • A proven ability to maintain open and constructive working relationships with high degrees of commitment and resilience
  • Broad experience in Information Security projects, workshops and the creation of concepts within the framework of the respective practice           
  • Information Security generalist: overarching understanding of information security frameworks and standards such as ISO27001/2, PCI DSS, etc. and their application in diverse environments, thus experience in the design of solutions for security operations from a people, process and technology perspective
  • Extensive experience in working within large and complex client organisations
  • Outstanding written and spoken communicative abilities, presentation and moderation skills
  • Can interpret and apply complex technical information and able to explain security functionality from first principles
  • Good decision-making skills and influence and persuasion skills
  • Ability to deliver as a team and work alone
  • Understands security operations from a people, process and technology perspective
  • Ability to influence with integrity & negotiate sympathetically
  • Initiation and independent running of improvements effectively
  • Proven experience in working within Information Security Management System’s and information security governance
  • Experienced in major security incident management investigations


  • Attained professional examination (ISO27001 lead auditor) or holds or attained professional certifications (CISMP/CISM/CISSP/CISA)
  • Familiar with financial processes
  • Good working knowledge of legislative & regulatory requirements
  • Monitors marketplace trends and experiences on security, audit and control issues
  • Experience in giving presentations to IT decision-makers level
  • Good working knowledge of ITIL and ISO20000



Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.


However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.


That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.


We are still looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.

Apply now »