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Service Manager 1

Location: Germany - Berlin, Germany - Braunschweig, Germany - Frankfurt, Germany - Hamburg, Germany - Hannover, Germany - Kerpen, Germany - Ludwigshafen, Germany - München, Germany - Nürnberg, Germany - Ratingen, Germany - Stuttgart, Germany - Wolfsburg | Job-ID: 59142 | Contract type: Standard | Business Unit: IT Service Delivery/Managed Services


Your tasks

You pull the strings! This means that you are not only responsible for the overall economic result of your customer contracts. It also means that your customers are enthusiastic about working with you. Because from the first contact to the successful fulfilment of the contract, you are the authority that successfully places and implements our services. Your area of responsibility includes the following:

  • You are responsible for contract management in the Digital Factory segment, including the negotiation of IT services.
  • You manage the internal teams and the external delivery network in compliance with SLAs and KPIs.
  • You work side by side with the sales department to ensure the continuous expansion of the service business.
  • Your goal is to expand our services in new buying centres, to further develop existing customer relationships and to ensure long-term customer loyalty.


Your profile

  • Experience in managing IT service delivery teams
  • Service level management and definition/implementation ideally for Windows, Unix operating systems or in the network and security environment
  • Business management of IT service contracts (based on KPIs and P&L analyses) and proactivity
  • Convincing presentation skills, also in English
  • Preferably initial experience in technical and disciplinary management and willingness to travel on business for several days, depending on the customer situation



Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.


However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.


That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.


We are still looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.

Apply now »