HR Analyst - HR Operations

Location: IN - Bangalore | Job-ID: 217589 | Contract type: Standard | Business Unit: Human Resources

Life on the team

This team is dedicated to delivering exceptional HR services, ensuring a seamless employee experience from Onboarding to offboarding. We foster a culture of open communication, innovation, and continuous improvement, where each team member plays a vital role in shaping the success of our HR function. Together, we strive to uphold the highest standards of service delivery, compliance, and ethical conduct.

What you’ll do

As a team member of HR operations, you will play a crucial role in delivering efficient and effective HR services to our employees while ensuring compliance with company policies and regulations.

• Service Desk Support: Serve as the first point of contact for HR-related inquiries from employees, providing timely and accurate information. Respond to employee inquiries via email, phone, or in-person, addressing issues related to benefits, policies, procedures, and HR programs from Genesys and ServiceNow platform.

• Employee Data Management: Maintain accurate and up-to-date employee records in the HRIS (Human Resources Information System). Process employee data changes, including new hires, terminations, promotions, and transfers.

• Onboarding and Offboarding: Facilitate the onboarding process for new hires, ensuring a smooth transition into the organization. Manage offboarding processes, including the retrieval of company property and exit documentation.
• Benefits Administration: Assist employees with benefits enrolment, changes, and inquiries. Collaborate with benefits providers to resolve issues and ensure accurate administration of employee benefits.
• Policy and Procedure Adherence: Support the implementation and communication of HR policies and procedures. Educate employees on HR-related policies and ensure adherence to company guidelines.
• Reporting and Analysis: Generate HR reports as needed, providing insights into key HR metrics and trends. Assist in analysing data to identify areas for improvement and recommend solutions.
• Compliance: Ensure compliance with local labour laws and regulations in HR processes and documentation. Stay informed about changes in labour laws and HR best practices.
• Employee Relations: Collaborate with HR Business Partners to address employee relations matters and escalate issues as needed. Maintain confidentiality and handle sensitive employee information with discretion.

What you’ll need

• 3 to 7  years of experience in HR Operations and service desk support.
• Proficiency in HRIS software and Microsoft Office Suite.
• Strong understanding of HR policies, procedures, and compliance requirements.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Our business may be about technology, but first of all it’s about people

With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!