Coordinator

Location: IN - Bangalore, IN - Bangalore 24/7 | Job-ID: 217812 | Contract type: Standard | Business Unit: Business Operations & Administration

Life on the team

It’s an exciting time to join the GSBO Team which is growing exponentially – so bring your experience and let us support you to shape your future path together. With ample growth opportunity and work life balance, we offer the best in Industry. Your positive, fulfilling and progressive journey starts here with Computacenter. # Winning together # People Matter.

We’ve got big plans – there are so many things we already want to do – and if you’ve got specific areas, you’re passionate about, we’ll encourage and support you to follow that.

What you’ll do

• Complies management information reports through relevant business tools to provide accurate/up to date data
• Prioritise and co-ordinate own and others work schedules to ensure that business and customer needs are met, and deadlines are adhered to.
• Ascertain customer requirement in order to direct the enquiry to relevant department.
• Able to communicate on complex issue to meet business and customer requirements to avoid escalations.
• Assess cost implication of best solution to ensure adherence to budget constraints.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.

 What you’ll need

• Handling of all requests out of IRequest, self-reliant contract design plus contract changes including maintenance of the KPI criteria of a WBS. Maintenance of billing plans & vendors / technical structure of projects in SAP. Adoption of the GCB criteria.
• Invoicing in SAP, filing and shipping of invoices. Responsible for deferral process, work in progress bookings and accruals corresponding to rules of booking. Credit note process including maintenance of credit note tool & management of all documents (contracts, orders, acceptance of services rendered, mails)
• Time capturing control including cats of new times after booking closure or correction. Document check as basis of billing, customer contracts, orders etc. Analysis of difference of month end bookings before final closure - margin and plan data, correction of false bookings, marking of times as charged or non-charged.
• PNL check for single contracts, customer and profit centre, ISP charge analysis, clarification of arguable bookings, administration of profitability lists, contract-lifecycle-management, group contract base analysis, support of service management of country unit for service reviews.
• Creation of reports based on sap or customer data (open budgets / open orders/ contract PNL’S single posting lists for special customer situations & special reports for customers.
• Participation in projects with the goal to standardize processes. Test of new and adapted sap transactions. Creation of test documents and documentations. Implementation of new cross charge logics and reports (rate card, ips charge, gcb) apprentice assistance

Education, Knowledge, Skills & Experience 

• Experience of relevant business systems e.g., SAP
• Degree Level or Equivalent
• Two-five-year experience in service industry
• Good working Knowledge of Microsoft Applications like Outlook, excel etc.
• Plans & organises own workload
• Proven experience of high standards of customer service
• Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information
• Excellent Interpersonal, literacy and numeracy skills and ability to build relationships at all levels
• English language proficiency &fluency
• Excellent Team Players
• German Language proficiency will be an added advantage 

About us 

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.   

You belong 

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve.Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need.We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter