German and English IT Technical Support -OOH (24*7)

Location: Spain - Barcelona | Job-ID: 2447 | Contract type: Permanent contract | Business Unit: IT Service Desk

We are looking for a First Line Analyst - DE speaker - OOH (24/7)

The standard scope of this role includes:

• Receiving calls, Self-service tickets, e-mails, chats with IT problems

• Carrying out first line troubleshooting

• Assigning tickets to resolver groups (Backlog/Incident management) 

• Keeping customers updated on the progress of their case 

• Knowledge articles contribution 

• Possibly performing additional Request/Access management tasks

Pre-Requisites & Experience

• Native in German & English is required.

•  Availability to do a rotating 24x7 shift.

• 36 hour contract - 24*7.

• Bonus for OOHs - up to 555€ quarterly.

Skills / Behaviours

• Outstanding communication skills         

• proven ability to work well within a team         

• Organised and efficient              

• Enthusiastic 

• Hard-working 

• Able to self-manage

What do we offer you?

· Bonus for working out of usual working hours and days.
· Quarterly bonus opportunities based on performance 555€.
· Periods with longer time off in a row between shifts.
· Fully paid training.
· Ticket Restaurant 1980€ per year.
· Private health insurance
· Career development and leadership program opportunities
· Free online language classes: GER, FRE, ENG, SPA.
· An environment where people support and respect each other.
· Majority of the time working from home (80%).

About us      

                                 
Computacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation.                                        
Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.

At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.                                   
Interested in joining a company with a strong sense of community?      

                                 
We’re growing. We’re hiring. We encourage. We empower. We support.                                        
#CCwinningtogether