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German and English IT Customer Service Agent 24*7

Location: Spain - Barcelona | Job-ID: 2447 | Contract type: Obra y Servicio | Business Unit: IT Service Desk

 

Are you interested in learning more about IT in a customer satisfaction focused environment?

Do you have a positive, can-do attitude and would enjoy taking ownership of finding the best solution for our customer?

We're looking for a new team member to join our friendly team at Computacenter Barcelona!

 

Your future tasks will be…

 You will be part of a friendly team for one of our international customers and you’ll be responsible for finding practical solutions to IT problems. You’ll enjoy an environment where people support and respect each other, while doing the following tasks:

 

  • Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
  • Resolving IT issues of our partners which can occur during the course of office work
  • Documentation and logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved to the competent teams
  • Maintaining and improving customer satisfaction level
  • Communication with your direct team members and different departments

 

What do we offer you?

 

  • 36hrs/ week - 24/7 rotating shift from Monday to Sunday, due to the 24/7 rotating shifts you have the benefit to have periods with longer time off in a row between shifts
  • Entry salary of 18.309 euros gross/year
  • Ticket restaurant and Private health insurance that includes basic dental care
  • Performance bonus - (based on individual results towards performance indicators and quality scoring)
  • Fully paid training 
  • Career development and leadership programs opportunities                                                                 
  • Use and improve your language knowledge by being part of an international team and by attending Free language classes (Spanish, French and English)   
  • Fast recruitment process                                    
  • An environment where people support and respect each other with a good team spirit
  • Weekly Fruity days
  • Nice office view
  • Informal Dress Code
  • Parking for bicycles
  • Good Kitchen Facilities with free hot drinks

 

You are the ideal candidate if....

  • You are fluent in German and English. Having any additional European language knowledge is an advantage
  • You are available to work intensive shifts, night and weekend shifts (Availability to do rotating 24x7 shift (average 4 days off per week))
  • You are interested in learning about IT
  • You have logical thinking and enjoy helping other people to solving issues
  • You have outstanding communication skills and customer focused mind-set
  • You have the ability to do multitasking
  • You enjoy working in a team
  • You respect the time schedule and are punctual

 

 

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 15,000 employees worldwide and a global revenue of £4.35 billion (2018). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#CCwinningtogether

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