French & English Customer Service Advisor

Location: Spain - Barcelona | Job-ID: 42605 | Business Unit: Service Desk

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.

In Spain we are a Global Service Desk. We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.

We are looking for a French-speaking First Line Analyst, fluent English, to join our team at Computacenter in Spain.

The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems.

Your daily tasks will be:

• Answering and support queries via tools, phone, chat and email,
• Keeping daily contact with our users contacting us from all over the world
• Resolving IT issues of our partners to facilitate their office work
• Documentation and logging of calls on the ticketing tool
• Delegation of complex problems to the competent teams
• Maintaining and improving customer satisfaction level
• Communication with your direct team members and different departments

You are the ideal candidate if:

• You are native or fluent in French, with an advanced English level
• You are interested in learning about IT
• You have a positive, can-do attitude and you like problem-solving
• You have logical thinking and enjoy helping other people to solving issues
• You have outstanding communication skills and customer focused mind-set
• You enjoy working in a team
• You respect the time schedule and are punctual

What do we offer you?

• Remote work 80% of the time - 4 days/month on-site
• Shifts Rotation: 7AM - 7PM, Monday to Friday
• Fully paid training
• Ticket restaurant (1100€ per year) after 3 month and private health insurance with Sanitas after 6 months
• Career development and leadership program opportunities
• Free online language classes (GER, FRE, SPA & ENG)
• An international environment where people support and respect each other
• Fast recruitment process
   

Apply today or get in touch if you wish to receive more information!

About us

Computacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation. Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.

At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.

#CCwinningtogether