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Deskside Engineer

Location: Vitoria, Spain | Job-ID: 84589 | Contract type: Standard | Business Unit: IT System Engineering (on-site or remote)

 

An excellent opportunity has arisen for a Deskside Engineer within TRG. This is an exciting opportunity based in Vitoria, Monday to Saturday, this position is on-site  where you will work in collaboration with the customer and reporting to the TRG´s Technical Team Manager. 

 

What is this all about?

           

  • Call acceptance
  •  Receiving incidents (HW, SW faults and problems)and problems) by:
    • Telephone
    • Intranet form
    •  Fax,
    • E-mail if necessary,
    • Web tickets 
  • Acceptance of service requests andforwarding to the responsible assignment groupTicket creation
  •  Acceptance and recording of incidents in the ticket system
  •  Prioritization of all tickets according to specifications (operating model)
  •  Classification of all incoming incidents according to the specified definition
  •  Recording of all data and information required for processing and resolving the incident
  •  Qualification on the basis of a knowledge base [page] Incident description and processing (e.g.incident containment, incident resolution or forwarding)
  • Analysis of incoming incident reports
  • Identification of the cause of a malfunction on the basis of a knowledge base, which is continuously maintained by the Contractor
  •  Processing of a checklist
  •  Diagnosis (including checking the availability of the applications to be supported) of the reported incident

                 based on the known and obtained information with the aim of solving and eliminating the incident

  •  Solve the Incident directly as far as possible. If possible, an attempt at resolution is made via remote access
  •  Document all resolution actions and status changes performed by the IT control center in the respective ticket. If the ticket cannot be resolved,

               it is forwarded to the responsible downstream unit. In urgent cases and in specially defined situations,

               the responsible downstream unit is also informed by telephone

  •  If the IT control center is unable to resolve the ticket immediately, inform the user of the next steps and provide the ticket number
  •  Update tickets within the IT control center on an ongoing basis until they are closed
  •  Process the various incidents in accordance with the relevant work instructions.

 

Where?

The TRG Team is looking for 4 Desk Engineers in Vitoria

 

Who? This position is for you if you 

  • You are an IT professional passionate with the digital enablement 
  •  You haved successfully completed a Ciclo Formativo de Grado medio en Informática.
  •  You have at least 2 years of experience.
  •  Fluent in Spanish 
  •  You have driving licence.

 

The perfect match it would be:

  • Good communication skills 
  • Ability to work well within a team 
  • Organised and efficient 
  • Enthusiastic 
  • Hard-working 
  • Able to self-manage

 

What can we offer to you?

  • Permanent contract from the very begining. (6 months probation period)
  • A competitive salary + core benefits.
  • As a member of CC family you will have the opportunity to:
    • Participate in trainings and talent programmes
    • Go through a professional and personal development
    • Work in a fun and diverse atmosphere

 

 

 

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Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

 

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

 

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

 

We are still looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether

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