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Senior Technical Analyst

Senior Technical Analyst - Citrix L3

Experience: 7 - 10 years

Location: Bangalore

Skills Required: Citrix VDI with Cloud Virtualization experience (L3 experience is mandate)

Job description:

  • Candidate must have 7+ years of experience working with Citrix infrastructure and services, Systems Administration, AD administration authentication and authorization, DHCP, DNS, IP, VMWare, Public Cloud Solutions.
  • Manage Citrix, RPA Image & AWS and All Support ( Dedicated support for RPA Image)
  • Citrix VDI Image Management and Support and deployment.
  • SOP's/Governance Documentation
  • Resolve and remediate errors during testing
  • Manage change control process prior to implementing new changes into production
  • Manage CIS-Benchmarks
  • WaaS – Virtual Environment
  • L3 Support - Troubleshoot issues related EUS environment and support VDI team in fixing issues. Also work with Midrange team in fixing issues with Citrix XenDesktop & VDI
  • Troubleshoot issues with Windows migrations
  • Build, test and implement W10 upgrades
  • Must have experience managing systems in large organizations of over 10,000 employees
  • Demonstrated understanding of and implementation of user authentication and authorization tools between multiple systems, servers, and environments
  • Demonstrated understanding and implementation of security and data protection
  • Must have superior verbal/written communication and interpersonal skills.
  • Ability to create and maintain current documentation of the Citrix environment.
  • Must have superior organizational skills to prioritize and handle a variety of activities.
  • Must have ability to exercise superior judgment and respond effectively to problem situations.
  • Proficient in Change Management, Problem Management, Ticketing Systems,
  • Telecommunications knowledge is a plus.
  • Ability to prioritize multiple project tasks, manage incidents and problems and work well with other team members.
  • Project management experience is a plus.
  • Must be a leader and a self-starter willing to take accountability for projects, problems, and issues, carrying through to resolution.
  • Must be a technical leader who can guide their own and others deliverables.
  • Must pay attention to detail, be flexible, open to suggestions and possess good communication skills.
  • Should have exposure to legacy windows and citrix environments.
  • Netscaler knowledge would be added advantage.
  • Must have troubleshooting experience in Vmware 6 & above.

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