Senior Technical Analyst-SYF

Senior Technical Analyst

• Strong in the lifecycle of Hardware asset management (HAM) and Software license management processes (SAM/SWLM).

• Possess end to end understanding in CMDB; preferably, having a prior understanding in defining and maintaining CMDB

• Should possess managing remote asset management activities for external customers cut across in global locations.

• Perform verification and regular audits of CMDB information

• Ensure the linkage between CMDB and ITIL Processes, such as Incident, Problem, Change, Service Catalogue and Financial Management are maintained and offer optimum value

• Develops and maintains IT asset management process and procedures for both hardware and software assets and to oversee quality control throughout their lifecycles.

• Works with functional management, vendor management and contract management functions to review technology resources (hardware / software), configuration, and vendor purchase agreements

• Establishes linkage with configuration management, budgeting and procurement processes to track asset acquisition, utilization, configuration and retirement of assets.

• Oversees the delivery of IT asset and configuration reports, including management reports (SLAs and KPIs)

• Shall also work closely with the customer stakeholders to develop recommended practices and continual improvement around the IT asset management processes.

• Maintains working knowledge of IT asset and configuration management industry practices.

• Maintain IT asset and configuration management procedures (license compliance and expense management) and monitors compliance with IT asset management policies, procedures and standards.

• Performs IT risk assessments on key IT infrastructure assets, as needed.

• Implements procedures for information asset protection standards, as needed.

Maintains and implements enterprise-wide infrastructure asset logging procedures

- Someone who is currently working as an IT Asset lead / Manager who support external customers

- ITIL v3/v4 foundation certified (preferred) or equivalent certification on ITAM

- Shall possess excellent soft skills as this is a direct client facing role.