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Senior Technical Analyst-SYF

Senior Technical Analyst

  • Strong in the lifecycle of Hardware asset management (HAM) and Software license management processes (SAM/SWLM).

  • Possess end to end understanding in CMDB; preferably, having a prior understanding in defining and maintaining CMDB

  • Should possess managing remote asset management activities for external customers cut across in global locations.

  • Perform verification and regular audits of CMDB information

  • Ensure the linkage between CMDB and ITIL Processes, such as Incident, Problem, Change, Service Catalogue and Financial Management are maintained and offer optimum value

  • Develops and maintains IT asset management process and procedures for both hardware and software assets and to oversee quality control throughout their lifecycles.

  • Works with functional management, vendor management and contract management functions to review technology resources (hardware / software), configuration, and vendor purchase agreements

  • Establishes linkage with configuration management, budgeting and procurement processes to track asset acquisition, utilization, configuration and retirement of assets.

  • Oversees the delivery of IT asset and configuration reports, including management reports (SLAs and KPIs)

  • Shall also work closely with the customer stakeholders to develop recommended practices and continual improvement around the IT asset management processes.

  • Maintains working knowledge of IT asset and configuration management industry practices.

  • Maintain IT asset and configuration management procedures (license compliance and expense management) and monitors compliance with IT asset management policies, procedures and standards.

  • Performs IT risk assessments on key IT infrastructure assets, as needed.

  • Implements procedures for information asset protection standards, as needed.

Maintains and implements enterprise-wide infrastructure asset logging procedures

 

- Someone who is currently working as an IT Asset lead / Manager who support external customers

- ITIL v3/v4 foundation certified (preferred) or equivalent certification on ITAM

- Shall possess excellent soft skills as this is a direct client facing role.

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