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Technical Consultant -CommVault with NetBackup - L4

Life on the team


  • A fantastic opportunity has arisen for a technical role to join Computacenter’s dynamic and rapidly expanding Digital Infrastructure group. Successful applicants will be joining a truly global organisation, delivering services into over 70 countries worldwide, with major offices across Europe, the Americas, Africa and Asia; a recognised leader of the IT services business with a unique vendor-independent, infrastructure-focused perspective on the market.
  • You’ll get to work with some of the most talented and passionate people in the business. You’ll have the opportunity to apply your knowledge to some of the highest profile projects and customers in the market from our Computacenter office in Bangalore.
  • This role will be primarily focused on delivering a BAU / Project services within a shared service delivery model.
  • With open access to thought leaders and major industry players you’ll get exposure to leading edge technologies which will enable you to advance your skills.


What you’ll do


  • Perform a range of technical work activities remotely to meet business and customer requirements.
  • Escalate issues in line with company processes to ensure customer demands are met
  • Able to communicate on issues to meet business and customer requirements to avoid escalations.
  • Provide customer service to internal and external customers to ensure consistent experience.
  • Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
  • Ensure Department/Contract meets SLA performance targets.
  • Maintain and improve customer satisfaction levels.
  • Understand and adhere to policies and procedures.
  • Keep skills up to date with IT industry standards as appropriate to the role/contract.


What you’ll need


  • Experience with 8 to 13 years
  • Tools: Commvault, NetBackup, Data Protector,Netapp, Brocade
  • Ticket tool: BMC
  • Monitoring: INCINGA
  • Many years of experience in the administration of Backup systems in the enterprise environment Commvault, NetBackup, Data Protector, Brocade
  • Confident handling of management consoleand administration tools of Backup systems
  • Experience in monitoring Backup and storage systems
  • Good knowledge of SAN (++)
  • Relevant vendor certifications
  • Experience in StoreOnce.
  • Nice to have Experience with multi-vendor Backup and storage systems
  • Experience in Commvault v10 & v11 and NetBackup Latest Versions.
  • Experience in Commvault and NetBackup Designing & Implementation.
  • Experience in System Fault Tolerance Design, Business continuity and Disaster recovery planning
  • Experience with data protection and backup recovery solutions familiarity such as using virtual tape, disk to disk to tape, data replication.
  • Document and implement changes to technical standards as required.
  • Experience with DASH copy, AUX copy, Snap vault copy, Backup, Restore, Archive and Retrieve client data.
  • Experience in VMware, Hyper-V, SQL, Oracle, Exchange, Filesystem, NDMP, CIFS, NFS, Snapshot Backup & Recovery.
  • Understanding of License management.
  • Creation and management of Storage policies, Schedules, Device libraries, Storage Pools and reports.
  • Experience in setting up Deduplication and DDB troubleshooting.
  • Good Experience with IntelliSnap backup, Transport modes, CV snap management.
  • Providing support to the backup infra, daily backups, data recovery and all associated operation task.
  • Install, configure, and maintain Backup and recovery systems based on Commvault and NetBackup.
  • Experience in version and Service pack upgrade.
  • Work and resolve all escalated backup related issue within service target.
  • Root cause analysis/Problem Management/Capacity Management.
  • SOP preparation and Review, Knowledge sharing and documentation.
  • Investigate, identify and document proposals that will improve application recoverability.
  • Ensure that customer satisfactory levels are exceeded.
  • Actively and pre-emptively determine possible faults and causes by the execution of pre-determined health and operational checks.
  • Experience in managing tape libraries and Cloud libraries for Archiving.
  • Experience in migration.


About us


With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.


Learning and development


Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in – whether it’s a well-trodden path or a completely new part of the business – we’ll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential. 


You belong


We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve.


Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need.


We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.


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