Technical Analyst - Network L2

 Location: IN - Bangalore 24/7 | Job-ID: 212313 | Contract type: Standard | Business Unit: System Engineering & Technicians

Life on the team

It’s an exciting opportunity for a technical role in Computacenter’s dynamic and rapidly expanding Network team. You will bring your IT experiences and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. Once you started journey in Computacenter, you’ll get to know the work lifestyle and culture of Computacenter in no time.

What you’ll do

•    Remote management - Perform a range of technical work activities remotely to meet business and customer requirements.
•    You will be working on industry leading technology and products including Cisco, HP, Aruba, etc. 
•    You will be working on monitoring tools including Spectrum, NNMi, Solarwinds, HP IMC. Ticketing tools like Service-Now.
•    Provide quality of service to our customers for the ticket assigned to you.
•    Communicate effectively to the customers on the ticket you are working to avoid escalations and improve customer satisfaction levels.
•    You will be working with dynamic team, who supports our customers 24/7. 
•    Maintain SLA performance targets.
•    Understand and adhere to compliance policies and procedures.
•    Keep skills up to date with IT industry standards as appropriate to the role/contract.

What you’ll need

•    3+ years of hands-on experience in Network infrastructure like Routing, Switching and Wireless technologies. 
•    Hands-on experience on working with Network products including Cisco switches, Cisco Routers, HP Switches, Cisco Wireless Controller and Aruba Controller.  
•    Hands on experience in dynamic routing protocols including OSPF, EIGRP & BGP. 
•    Hands on experience in HSRP, VRRP, Ether-channel, Stacking, VSS, RSTP.
•    Able to explain scenarios and have working knowledge and be able to troubleshoot the functions and operations of Routers, Switches, Wireless Controllers and IOS upgrade.
•    Knowledge in ITIL framework which includes Incident, Change, Problem management.
•    Able to troubleshoot the DNS / DHCP / IPAM related issues and resolve the issues.
•    Able to monitor the health of network infrastructure using monitoring tools.           
•    Basic understanding on DNS / DHCP / IPAM technologies.
•    Industry standard certification like CCNA is desired.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses. 
 

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.