Technical Analyst - Network L2

Technical Analyst - Network L2

Life on the team

It’s an exciting opportunity for a technical role in Computacenter’s dynamic and rapidly expanding Network team. You will bring your IT experiences and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. Once you started journey in Computacenter, you’ll get to know the work lifestyle and culture of Computacenter in no time.

What you’ll do

•    Perform technical activities either remotely or at customer site to meet business and customer requirements.
•    Coordinate teams delivering basic work packages in line with company process to meet business and customer requirements.
•    Analyse, Document and report on work completed to ensure compliance with Company and Customer Procedures.
•    Ensures that operational documentation is fit for purpose and current to meet customer and contract requirements.
•    Maintain best practice procedures and guidelines to ensure consistent compliance to customer and company procedures.
•    Provides guidance and advice to less experienced colleagues to ensure consistent approach.
•    Escalate issues in line with company processes to ensure customer demands are met.
•    Able to communicate on complex issues to meet business and customer requirements to avoid escalations. 
•    Evaluate escalations and resolve appropriately to ensure customer demands are met. 
•    Provide customer service to internal and external customers to ensure consistent experience. 
•    Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. 
•    Identify own development needs in line with business objectives. 
•    Acts as a role model for colleagues with regards to technical and behavioural competencies. Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation

What you’ll need

•    4+ years’ experience in managing, maintaining and troubleshooting large enterprise network environments. 
•    CCNA desired. 
•    Hands-on experience on Routing & Switching 
•    Working knowledge and be able to troubleshoot the Wireless Controller (Cisco/Aruba), Cisco Prime/HP IMC, Lightweight AP, Standalone AP, indoor/outdoor AP
•    Able to troubleshoot the functions and operations of gateway redundancy protocols (i.e. HSRP, VRRP, NSRP and GLBP) configurations.
•    Able to configure and verify router hardware and software operation using all commands.
•    Knowledge of RADIUS/TACACS tools like Cisco ACS, ISE
•    Knowledge of authentication technologies (Cisco TACACS and / or RSA).
•    Working experience in ITIL process 
•    Able to update all documentation and systems as required following resolutions.
•    Able to follow the various Escalation Matrices (i.e. Vendor, Internal and Customer).
•    Experience in working with Global client

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.