Technical Analyst - DDI L2

Location: IN - Bangalore 24/7 | Job-ID: 212290 | Contract type: Standard | Business Unit: System Engineering & Technicians

Life on the team

It’s an exciting opportunity for a technical role in Computacenter’s dynamic and rapidly expanding Network team. You will bring your IT experiences and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. Once you started journey in Computacenter, you’ll get to know the work lifestyle and culture of Computacenter in no time.

What you’ll need

•    3+ years of hands-on experience in DDI infrastructure like DNS, DHCP & IPAM. 
•    Hands-on experience on working with Appliance modules Infoblox  
•    Hands on experience in DNS Registration Add/Modify/Delete, DHCP Scope Creation, M-DHCP, IP reservation, TXT record update, etc. 
•    Able to explain scenarios and have working knowledge and be able to troubleshoot the functions and operations of Infoblox appliances.
•    Experience in historical logs verification for the DNS/DHCP queries.
•    Working experience in ITIL process – Incident management, change management, problem management 
•    Able to troubleshoot the DNS / DHCP / IPAM related issues and resolve the issues.
•    Able to monitor the Health, Memory, CPU, Disk of the DDI appliance using monitoring tools.           
•    Knowledge on Linux CLI, Authentication technologies Cisco ISE will be added advantage.
•    Able to follow the various Escalation Matrix (i.e. Vendor, Internal and Customer).
•    Experience in working with Global client
•    Basic understanding on Routing & Switching. CCNA is optional.

What you’ll do

•    Remote management - Perform a range of technical work activities remotely to meet business and customer requirements.
•    You will be working on industry leading technology and products from Infoblox. 
•    Provide quality of service to our customers for the ticket assigned to you.
•    Communicate effectively to the customers on the ticket you working to avoid escalations and improve customer satisfaction levels.
•    You will be working with dynamic team, who supports our customers 24/7. 
•    Maintain SLA performance targets.
•    You’ll understand network services requirements and actionable outcomes for stakeholders.
•    Ability to adapt quickly with dynamic team environments to maintain consistent effective contribution.
•    Understand and adhere to compliance policies and procedures.
•    Keep skills up to date with IT industry standards as appropriate to the role/contract.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses. 

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

We are still looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
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