Technical Analyst - Asset Management

Life on the team

• Are you passionate about ITIL Processes and ready to explore your capabilities?
• We are a rapidly growing team, and we support UK, Germany, US and other regions, managing various IT infra projects/ programs. We provide a platform which lets you explore and utilize your talent and skill into IT Asset Management as service domain.
• Team: GMS IN - DC Asset and Config Management, Digital Control
• Role: IT Asset Management
• Location - Bangalore

What you’ll do

• Strong in the lifecycle of Hardware asset management (HAM) processes
• Possess end to end understanding in CMDB; preferably, having a prior understanding in defining and maintaining CMDB.
• Should possess managing remote asset management activities for external customers cut across in global locations.         
• Perform verification and regular audits of CMDB information. 
• Ensure the linkage between CMDB and ITIL Processes, such as Incident, Problem, Change, Service Catalogue and Financial Management are maintained and offer optimum value.     
• Works with functional management, vendor management and contract management functions to review technology resources (hardware / software), configuration, and vendor purchase agreements.
• Establishes linkage with configuration management, budgeting and procurement processes to track asset acquisition, utilization, configuration and retirement of assets.
• Oversees the delivery of IT asset and configuration reports, including management reports (SLAs and KPIs)
• Shall also work closely with the customer/stakeholders to develop recommended practices and continual improvement around the IT asset management processes.
• Maintains working knowledge of IT asset and configuration management industry practices.
• Maintain IT asset and configuration management procedures and monitors compliance with IT asset management policies, procedures and standards.
• Performs IT risk assessments on key IT infrastructure assets, as needed.
• Implements procedures for information asset protection standards, as needed.
• Maintains and implements enterprise-wide infrastructure asset logging procedures.
• Periodically conduct change audit compliance to improve the overall effectives of the asset management process.

What you’ll need

• We are looking for resource with minimum 4yrs to 7yrs experience in Asset Management.
• Good understanding of ITIL and service management principals.
• Excellent team worker, able to work in virtual global teams in a matrix organization.
• ITIL v3/v4 foundation certified (mandatory).
• Shall possess excellent soft skills as this is a direct client facing role.
• Open to learning ITIL Processes within DC.
• Willing to work on multiple accounts.

About us

• With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.

Learning and development

• Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in – whether it’s a well-trodden path or a completely new part of the business – we’ll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential. 

You belong

• We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve.
• Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need.
• We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.