Technical Analyst
Technical Analyst
• Works under general supervision. Uses discretion.
• Works well in a team and motivated to work independently.
• Demonstrates analytical and systematic approach to resolving problems and assignments.
• Takes initiative in identifying and negotiating appropriate development opportunities.
• Able to define and follow instructions and procedures
• Proven experience in IT Service environment.
• Demonstrates the ability to absorb and apply technical information.
• Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Ideally certified in appropriate technologies to support business strategy.
• Demonstrates an organised approach to work.
• Proven ability to work under pressure and to tight deadlines.
• Routine administrative skills
• Demonstrates effective interpersonal, literacy and numeracy skills
• Demonstrates awareness of health and safety at work.
Experience of supporting the following:
Windows 10 OS, Imaging hardware devices, Office 365, Teams, Activity Directory, Azure cloud services, Managed printing solutions, Teams Meeting Rooms, Software deployment
• Desired experience: Apple OS, Autopilot, MECM