Technical Analyst

Technical Analyst

•    Works under general supervision. Uses discretion.
•    Works well in a team and motivated to work independently.
•    Demonstrates analytical and systematic approach to resolving problems and assignments.
•    Takes initiative in identifying and negotiating appropriate development opportunities. 
•    Able to define and follow instructions and procedures 
•    Proven experience in IT Service environment.
•    Demonstrates the ability to absorb and apply technical information.
•    Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role 
•    Ideally certified in appropriate technologies to support business strategy.
•    Demonstrates an organised approach to work.
•    Proven ability to work under pressure and to tight deadlines. 
•    Routine administrative skills
•    Demonstrates effective interpersonal, literacy and numeracy skills
•    Demonstrates awareness of health and safety at work.

Experience of supporting the following:
Windows 10 OS, Imaging hardware devices, Office 365, Teams, Activity Directory, Azure cloud services, Managed printing solutions, Teams Meeting Rooms, Software deployment
•    Desired experience: Apple OS, Autopilot, MECM